Self Help by KitchenCare®
We have consolidated a library of self help Videos, Documents, Software and Information for you to be able to fix common issues with your Welbilt brand equipment. Please see below for info on the tabs you see above.
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FAQ - Answers to the most frequent questions we get reguarding brand equipment
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Videos - Detailed videos showing you exactly how to do many operator level maintenance and functions.
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Documents and Downloads - A full list of brand specific operator and service documents. Also find all the latest software downloads here
Service Provider Locator
If you need help or just want to have a professional service your equipment, find a service provider here.
Training Look Up
Find the training you need quickly and easily
Warranty Registration and Status
Need to register your product for warranty or need to look up the status, do it all here.
Factory Service Locators
Access our factory trained and certified network of service partners who can assist you with all of your service needs.
Domestic USA & Canada Authorized Service Agency Locator
Parts Identification
Click HERE to find your parts.
Software
WARNING: ONLY update fryers and cabinets with the most CURRENT software versions on this website!
DO NOT install previous versions of software!
DOING SO, MAY MAKE THE CONTROLLER INOPERABLE.
4000 Series Touch Screen Fryers
Click the link below for a quick video with instructions for downloading software.
Video Guide to Software Downloading
Burger King FQ4000 Touch Screen Fryer Software
Click HERE for Burger King FQ4000 Software
General Market and Other Chains FQ4000 Touch Screen Fryer Software
Click HERE for General Market and Other Chains FQ4000 Software
General Market and Other Chains FQ4000 FS Touch Screen Fryer Software
(Whataburger, Peter Pane, Quick)
Click HERE for General Market and Other Chains FQ4000 FS Software (Whataburger, Peter Pane, Quick)
McDonald's M4000 Touch Screen Fryer Software
Click HERE for McDonald's M4000 Software
McDonald's UHCTHD Touch Screen Holding Cabinet Software
Click HERE for McDonald's UHCTHD Holding Cabinet Software
McDonald's UHCHD NON_TOUCH Screen Holding Cabinet Software
Click HERE for McDonald's UHCHD Holding Cabinet Software
Popeye's FQ4000 Touch Screen Fryer Software
Click HERE for Popeye's FQ4000 Software
7-Eleven FQ4000 Touch Screen Fryer Software
Click HERE for 7-11 FQ4000 Software
Taco Bell FQ4000 Touch Screen Fryer Software
Click HERE for Taco Bell FQ4000 Software
FQLink Connectivity Software
Click HERE for FQLink Software
SD-Card Software Kits for 3000 Series (Non-Touch) Fryers
McDonald's LOV Gen II M3000 (EXCEPT SPAIN)
Software Kit PN# 8263590
Software Versions: M3000 25.0364.00, MIB 25.0364.00, AIF 25.0364.00, ATO 25.0364.00
*Note: This software is for McDonald's LOV Gen II BIELA14 & BIGLA30 fryers only.
McDonald's LOV Gen II M3000 (SPAIN ONLY)
Software Kit PN# 8263589
Software Versions: M3000 25.0363.00, MIB 25.0363.00, AIF 25.0363.00, ATO 25.0363.00
*Note: This software is for McDonald's LOV Gen II BIELA14 & BIGLA30 SPAIN fryers only.
McDonald's MANUAL LOV M3000
Software Kit PN# 8263517
Software Versions: MANUAL LOV M3000 25.0302.00
*Note: This software is for McDonald's MANUAL LOV BIEL14 & BIGL30 fryers ONLY.
FilterQuick 3000 Fryer
Software Kit PN# 8263511
Software Version: 3000 55.0535.07, MIB 35.0535.00, AIF 35.0535.00, ATO 35.0535.00
If the software version on this fryer begins with 50.xxxx.xxx DO NOT LOAD THIS SOFTWARE on this fryer!!!! Order the correct software (see below)!
Before installing on a fryer, check the software version on one of the original controllers and ensure the software version for the controller begins with 55.xxxx.xxx.
*NOTE: THIS SOFTWARE IS FOR FQG30 and FQE30 FILTERQUICK FRYERS ONLY!
OCF 3000/3010 Fryer
Software Kit PN# 8263503
Software Versions: 3000 50.0552.04, ATO 35.0552.00
If the software version on this fryer begins with 55.xxxx.xxx DO NOT LOAD THIS SOFTWARE!!!! Order the correct software (see above)!
Before installing on a fryer, check the software version on one of the original controllers and ensure the software version for the controller begins with 50.xxxx.xxx.
*NOTE: THIS SOFTWARE IS FOR FPGL and FPEL OCF FRYERS ONLY!
If you have any questions about what software to use, please call 1-800-551-8633 for assistance.
Frymaster Online Technical Training
Use the links below to navigate to Frymaster’s online training in Google Classroom.
Access to the training classes REQUIRES a Google email account, which is free. If you DO NOT have a Google email account, please set up an account prior to clicking on the class links below. The Google email account is required as a password for access. To set up a Google email account click on this link: https://accounts.google.com/signup/v2/webcreateaccount?flowName=GlifWebSignIn&flowEntry=SignUp
Click on the links below and follow steps below to access the classroom.
• Click on Join Class.
• Tap the Classwork tab at the top of the page.
• Choose from the modules and related quizzes. NOTE: The modules and quizzes MAY NOT be listed together in the list.
• A score of 80 or above earns a certificate of accomplishment, which is automatically emailed.
• Modules and quizzes can be taken multiple times.
FAQ
