Self Help Info
FAQ
Videos
Documents & Downloads
Service Info & Downloads

Self Help by KitchenCare^®

We have consolidated a library of self help Videos, Documents, Software and Information for you to be able to fix common issues with your Welbilt brand equipment. Please see below for info on the tabs you see above.

FAQ - Answers to the most frequent questions we get reguarding brand equipment
Videos - Detailed videos showing you exactly how to do many operator level maintenance and functions.
Documents and Downloads - A full list of brand specific operator and service documents. Also find all the latest software downloads here

Service Provider Locator

If you need help or just want to have a professional service your equipment, find a service provider here.

Training Look Up

Find the training you need quickly and easily

Warranty Registration and Status

Need to register your product for warranty or need to look up the status, do it all here.

FAQ

The most frequent questions and answers can be found here. all elements can be customized and utilized as needed. We can also add a search function to this section only.

How do I know if my unit is under warranty coverage?

You can use the warranty status look up to verify warranty coverage.

How do I know who to call to service my equipment?

Our Factory Authorized Service locator will give you a list of authorized service companies in your area code.

I am looking for an installation manual, where would I find it?

If you visit our download section you can search for installation manual there.

I would like to get some training on your products, how can I do this?

Our factory training section lists all of our training opportunities, several options are open to any servicers.

CAREL CONTROL TRAINING

Updated CAREL Control training with Bud and Jason.

This video covers the features of the CAREL control in a shorter and more concise version.

UPDATE FIRMWARE
(Released 3.30.20)

Touchscreen Specification Line Control Units

Service Bulletin 1004-3

This service bulletin covers the proper step-by-step of installing new firmware on a Spec-Line Touchscreen. Below you'll find links for both the firmware files and the bulletin as well as upload notes.

Download Service Bulletin 1004-3
Download Newest Firmware Update 3/30/20

UPLOAD NOTES:

Latest Version
- SUI:1.3.0
- CCB: 1.1.1
- KCCM: v00.00.016
Features
- No password required for the Unit Standby feature on the Heated Units.
- 30 second screen timeout instead of 15 seconds.
- Some text changes on the firmware update screen.

INSPECTING A WARPED DOOR OR MULLION

All Refrigerator & Freezer Units

This video covers the inspection of a suspected warped door. If the unit your working on has a Leaking Cabinet error or not holding a proper operating temperature, following the procedure here may be a start.

INSTALLING AND ADJUSTING DOOR GASKETS

Full and Half Door Units

This video covers tips to replace door gaskets

CHECKING REFRIGERANT LINE TEMPERATURES (AND WHY!)

Before diving into a refrigeration system and piercing into a line, watch this quick video to better understand how, and why, to check your line temperatures. Checking out this video may help diagnose what is hindering a refrigeration unit.

PINPOINT GAS LEAK IN R290 UNITS

R290 (propane) Units

Service Bulletin 1003A

As of septemper 2019, we at Delfield no longer recommend using a combustion leak detector. This bulletin covers proper discovery and pinpointing of leaks in a R290 propane unit with a HFC Gas Detection and a tracer charge.

Download Service Bulletin 1003A

Replacing the Doorspring on a GC GB unit

GC, GB self-closing doors

This video covers step-by-step process for replacing the spring loaded cartridge within theh GC & GB doors.

Self Help by KitchenCare®