How do I access the Claims Processing System, i.e. “what is the link”?
Are there User Instructions available?
Click the “
CPS Instructions link found under the “Claims Processing System” on any of the Welbilt brand websites.
How do I reset my password?
Click the “Forgot password” link on the sign-in page.
Your username is your email address.
How do I request new user access?
What is the difference between Standard Warranty and Replacement Part Warranty?
Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.
What is a causal (not casual) part?
The causal part is the primary component on the equipment that failed prompting the service call. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different causal part.
What if I don’t have a causal part?
Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number. On such occasions, enter “No Causal Part – “ in the “Input Part Number” field, click on the magnifying glass, and select the applicable brand specific option such as “No Causal Part – Wiring”, “No Causal Part – Refrigeration”, etc.
How do I add a comment to my claim?
Add your comments to the “Chatter” section. When you are done typing, you must click “Share” button to save the comment to the claim.
Where do I find comments added by a Welbilt Claims Processor?
All comments can be viewed by clicking on the “Chatter” tab of the claim form. All comments either you or a Welbilt Claims Processor has added to the claim will be visible here.
What if I don’t have a serial number?
A serial number is required to submit a warranty claim. You will need to retrieve it from the service location. In the case that the unit is not serialized, select the “Non-serialized item” check box located under the “Serial Number” field.
Can I submit more than one serial number on a claim?
No. Each serial number must be submitted on a separate claim.
How do I re-open a ‘Denied’ claim?
You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. You will need to create a new claim and submit.
Why is it necessary to enter owner information and equipment location?
There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.
Can I submit my claim in any currency I choose?
No. You must submit claims in the currency in which your account was set up.
How do I update my email address for receiving claim notifications?
For Manitowoc Ice claim submitters: Do I need to include my RM Tag number?
Yes. Record the RM Tag number in the “RMA Tag #” field on the parts service lines detail section under the Service Incident Lines.
From Manitowoc submitters: Do I need to include my RM Tag number?
Yes. Record the RM Tag number in the “RMA Tag #” field on the part charge line.