KitchenCare - Warranty

Protect your investment.

If you currently own a Welbilt brand (Cleveland, Convotherm, Delfield, Lincoln, Merco, and Merrychef) piece of equipment, click here to register your warranty now. It only takes a few minutes. You will need to have your serial number handy.

For warranty registration for Frymaster, click here

For warranty registration for Kolpak, click here

For warranty registration for Manitowoc Ice and Kooliare, click here

Why should I register my warranty?
It’s simple. Registering your warranty helps you by allowing our Customer Service team to quickly view which equipment you own, where you purchased it, where your equipment is located and other important information to provide service to you as efficiently as possible. The faster we find your information, the faster we can send our Authorized Servicers to help you.

What do you do with my warranty registration?
After you enter your information, it is saved into a master Warranty database used by our Customer Service team. If you have a Warranty service request, we are able to quickly view your registration and provide service to you more efficiently.

The extra questions are reviewed in general (your name is not attached to this information) by our product development team to understand who is purchasing our equipment, so that when we design new equipment, or make updates to existing equipment, we keep our customers in mind.

Do you provide my information to anyone else?
Welbilt and our brands use your warranty information internally only. We do not, and will not, provide your information to any other party.

Where do I find my equipment warranty information?
A complete support packet is included with each piece of Welbilt equipment. The packet contains an Owner's Manual and a Limited Warranty statement, which contain all pertinent service information.

Who do I contact for general Warranty questions?
For general questions about your equipment Warranty, contact Welbilt KitchenCare Service at 844-724-CARE. Be sure to have your serial number handy.

Protect your investment with KitchenCare’s Extended Warranty program

Give yourself peace of mind by protecting your equipment investment with a Welbilt KitchenCare^™ Extended Warranty. An extended warranty allows operators to manage repair costs beyond the original manufacturers warranty, including parts and labor.

Your Welbilt KitchenCare extended warranty coverage, including all terms and conditions, is identical to the Welbilt factory warranty that you received when you purchased your equipment. This full factory warranty would now be extended by one extra year from the effective start date of that warranty.

Download the Extended Warranty Brochure

Welbilt KitchenCare Extended Warranty

Protect both your equipment and budget for approximately the price of ONE service call. The features of extending your warranty an additional year include:

Safeguards against unexpected costs of repairs.
KitchenCare Extended Warranty can be financed as part of the original equipment purchase.
All service work is performed by an authorized service agent that is factory trained and audited and uses only genuine OEM parts.
Your uptime is maximized with no additional out of pocket expenses for an additional year.
An even better value when purchased with a KitchenCare Installation and Planned Maintenance Care Package.

Brands Offering Extended Warranty

KitchenCare extended warranties are available at the time of purchase on many Welbilt brands, including Cleveland, Convotherm^®, Delfield^®, Frymaster^®, Garland^®, Lincoln and Merrychef^®.

For current warranty information, please refer to the product spec sheet or parts and instruction manual for further details.

Individual warranties may vary by model, part or application. Major components, such as compressors and frypots, have labor extended an additional year with the purchase of an extended warranty but not parts. Extended warranties are non-transferable. Only available in the 48 contiguous US states (Hawaii and Alaska are excluded).

* Convotherm 4 Combi Steamers have an original factory warranty of 2 years parts and 1 year labor and can be extended to 2 years parts and labor by purchasing a KitchenCare Extended Warranty.

** FQF and OCF Fryers have an original factory warranty of 2 years parts and 1 year labor and can be extended to 3 years parts and 2 years labor by purchasing a KitchenCare Extended Warranty.

Purchasing an Extended Warranty

For a price that is typically less than just one service visit, you can extend your original factory warranty for one year. Extended warranties can be bought at the time of original equipment purchase and can be financed with your equipment through Welbilt. Contact your local Welbilt sales representative or local dealer for details.

Claims Processing System (CPS)

NOTE: The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment. If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS click here.

You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim.

Instructions

Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question

Refer to FAQ's to view a few questions that we receive regularly from some of our users.

How do I submit sales tax in my claim?

Record your sales tax as an “other” charge in the Charges Section of the claim form on Step 3 of the wizard. Click “add” under the “Other” heading, and select type “Sales Tax”.

How do I reset my password?

Click the “Forgot password” link on the sign-in page.

What is my username?

Your username is your email address.

How do I access the Claims Processing System, i.e. “what is the link”?

Click the link here: https://manitowocportal.force.com/manitowocportal/CustomCommunitiesLogin.

How do I update my email address for receiving claim notifications?

Send your request to kc-fsg-administration@welbilt.com.

How do I request new user access?

Send an email to kc-fsg-administration@welbilt.com. Please, note the name of your company and your role in the business.

What is a causal (not casual) part?

The causal part is the primary component on the equipment that failed prompting the service call. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the parts charges section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different causal part.

What if I don’t have a causal part?

Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number. On such occasions, select “No Causal Part – Wiring”, “No Causal Part – Tubing”, etc.

How do I add a comment to my claim?

Add your comments to the comments section located on Step 4 of the claim form. When you are done typing, you must click add comment button to save the comment to the claim.

Where do I find comments added by a Welbilt claims processor?

All comments can be viewed by scrolling to the very bottom of the claim form on the readonly view or Review and Submit page.

From Manitowoc submitters: Do I need to include my RM Tag number?

Yes. Record the RM Tag number in the “RMA Tag #” field on the part charge line.

What if I don’t have a serial number?

If you do not have the serial number for the unit, you must retrieve it from the service location. In the case that the unit is not serialized, select the “Non-serialized” check box located next to the “Serial Number” field in the Equipment Information section.

Can I submit more than one serial number on a claim?

No. Each serial number must be submitted on a separate claim.

Why is it necessary to enter owner information and equipment location?

There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.

Can I submit my claim in any currency I choose?

No. You must submit claims in the currency in which your account was set up.

What is the difference between Standard Warranty and Replacement Part Warranty?

Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.

How do I re-open a ‘Denied’ claim?

You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. If a claim has been denied, a user has the ability to copy the claim, make the needed changes, and submit the newly created claim. Please, email the processor who denied the claim the new KC number, so they can process the denied claim.

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New Port Richey, FL 34655
Toll Free: 844-724-CARE

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Protect your investment.

Protect your investment with KitchenCare’s Extended Warranty program

Welbilt KitchenCare Extended Warranty

Brands Offering Extended Warranty

Purchasing an Extended Warranty

Claims Processing System (CPS)

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