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Self Help by KitchenCare®

 

We have consolidated a library of self help Videos, Documents, Software and Information for you to be able to fix common issues with your Welbilt brand equipment. Please see below for info on the tabs you see above.

 
  • FAQ - Answers to the most frequent questions we get reguarding brand equipment

  • Videos - Detailed videos showing you exactly how to do many operator level maintenance and functions.

  • Documents and Downloads - A full list of brand specific operator and service documents. Also find all the latest software downloads here


Service Provider Locator


If you need help or just want to have a professional service your equipment, find a service provider here.

Parts Look Up


Find the parts you need quickly and easily

Warranty Registration and Status


Need to register your product for warranty or need to look up the status, do it all here. 

Factory Service Locators

Access our factory trained and certified network of service partners who can assist you with all of your service needs. 

KitchenCare® Domestic Authorized Service Agency Locator

International Service Locator

Frymaster Training Modules

Self-Guided Training

Technical Service Bulletins

Current Service Bulletins

Technical Archive

Kit Instruction Sheets

Instruction Sheets

Forms (Checklists, Commission, Statistics, Etc.)

Forms

Quick Reference Cards

Quick Reference

Parts Order Entry/Serial Number Search

Parts Order Entry

Serial Number Search

Software


4000 Series Touch Screen Fryers


FQ4000 Taco Bell Touch Screen Fryer

FQ4000 Taco Bell Software Version
UIB:  20.00.164, SIB: 4.00.000, VIB: 01.01.000, FIB:  20.00.065 and Menu File 

NOTE: This software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop.  It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-800-551-8633 for assistance.

Software Instructions - How to unzip and copy files to USB

FAS Software Update Instructions

Store Help Guides - Assembling Filter Pan, Cleaning Pre-Filter and Safe Mode

Taco Bell Chalupa Time Change Instructions

Adding Taco Bell Cheddar Chalupa Instructions

Adding Triple Lupa Instructions

 

FQ4000 Burger King Touch Screen Fryer

FQ4000 Burger King Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

NOTE: This software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop.  It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-800-551-8633 for assistance.

Software Instructions - How to unzip and copy files to USB

FAS Software Update Instructions

Store Help Guides - Assembling Filter Pan and Cleaning Pre-Filter

MenuSync for BK Touch versions 112 - 127
MenuSync v10.00.008

 


FQ4000 General Market Touch Screen Fryer

FQ4000 General Market Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 A&W Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Arby's Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Checkers Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Chick-Fil-A Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Chili's Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Dairy Queen Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Drake's Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 RaceTrac Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Sheetz Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Sonic Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Speedway Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

FQ4000 Steak 'n Shake Software Version
UIB: 10.00.127, SIB: 4.00.000, VIB: 01.01.000, FIB: 10.00.057 and Menu File

NOTE: This software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop.  It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-800-551-8633 for assistance.

Software Instructions - How to unzip and copy files to USB

FAS Software Update Instructions

Store Help Guides - Assembling Filter Pan and Cleaning Pre-Filter

MenuSync for GM Touch versions 112 - 127
MenuSync v10.00.008

 
 

FQ4000 7-Eleven Touch Screen Fryer

FQ4000 7-Eleven Software Version
UIB: 16.00.009, SIB: 4.00.000, VIB: 01.01.000, FIB: 16.00.007 and Menu File

NOTE: This software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop.  It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-800-551-8633 for assistance.

Software Instructions - How to unzip and copy files to USB

FAS Software Update Instructions
 


FQ4000 Popeye's Touch Screen Fryer

FQ4000 Popeye's Software Version
UIB: 15.00.031, SIB: 4.00.000, VIB: 01.01.000, FIB: 15.00.021 and Menu File

NOTE: This software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop.  It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-800-551-8633 for assistance.

Software Instructions - How to unzip and copy files to USB

FAS Software Update Instructions

McDonald's M4000 LOV Touch Screen Fryer

BIELA14-T & BIGLA30-T Fryers

M4000 McDonald's Software Version North America only!!
UIB: 04.00.106, SIB: 04.00.000, VIB: 01.01.000, FIB: 01.01.043 and Menu File

M4000 McDonald's Software Version Intl Only!! (Non-Japan, Non-Korea)
UIB: 04.00.106, SIB: 04.00.000, VIB: 01.01.000, FIB: 01.01.043 and Menu File

M4000 McDonald's Software Version Korea Only!!
UIB: 04.00.107, SIB: 04.00.000, VIB: 01.01.000, FIB: 01.01.043 and Menu File

MenuSync for LOV Touch version 100, 101, 103, 104, 106
MenuSync v04.00.008

MenuSync for LOV Touch version 105, 107 Korea Only!!
MenuSync v04.00.008 Korea Only!!

NOTE: This software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop.  It can NOT be loaded through a tablet.

If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-800-551-8633 for assistance.

Software Instructions - How to unzip and copy files to USB


FAS Software Update Instructions for ALL AREAS except Japan and Korea!!

FAS Software Update Instructions for Korea Only!!


Loading Menu File Instructions
Menu files for McDonald's LOV fryers ONLY need to be reloaded when they have become corrupt or to overwrite existing menu files.  Loading menu files will overwrite all menus and will erase any hand entered products. They DO NOT need to be loaded each time a software update is performed.
 

SD-Card Software Kits for 3000 Series (Non-Touch) Fryers 


McDonald's LOV Gen II M3000 (except Spain)
Software Kit PN# 8263590

Software Versions: M3000 25.0364.00, MIB 25.0364.00, AIF 25.0364.00, ATO 25.0364.00

*Note: This software is for McDonald's LOV Gen II BIELA14 & BIGLA30 fryers only.


McDonald's LOV Gen II M3000 (SPAIN only)
Software Kit PN# 8263589

Software Versions: M3000 25.0363.00, MIB 25.0363.00, AIF 25.0363.00, ATO 25.0363.00

*Note: This software is for McDonald's LOV Gen II BIELA14 & BIGLA30 SPAIN fryers only.


FilterQuick 3000 Fryer
Software Kit PN# 8263511

Software Version: 3000 55.0535.07, MIB 35.0535.00, AIF 35.0535.00, ATO 35.0535.00

If the software version on this fryer begins with 50.xxxx.xxx DO NOT LOAD THIS SOFTWARE on this fryer!!!!  Order the correct software (see below)!

Before installing on a fryer, check the software version on one of the original controllers and ensure the software version for the controller begins with 55.xxxx.xxx. 

*Note: This software is for FQG30 and FQE30 fryers only!
 


OCF 3000/3010 Fryer
Software Kit PN# 8263503

Software Versions: 3000 50.0552.04, ATO 35.0552.00

If the software version on this fryer begins with 55.xxxx.xxx DO NOT LOAD THIS SOFTWARE!!!!   Order the correct software (see above)!

Before installing on a fryer, check the software version on one of the original controllers and ensure the software version for the controller begins with 50.xxxx.xxx. 

*Note: This software is for FPGL and FPEL fryers ONLY! 
 

If you have any questions about what software to use, please call 1-800-551-8633 for assistance.
 

FAQ

The most frequent questions and answers can be found here. all elements can be customized and utilized as needed. We can also add a search function to this section only. 
 
Question 1
How do I know if my unit is under warranty coverage?
Question 1
You can use the warranty status look up to verify warranty coverage.
Question 1
How do I know who to call to service my equipment?
Question 1
Our Factory Authorized Service locator will give you a list of authorized service companies in your area code.
Question 1
I am looking for an installation manual, where would I find it?
Question 1
If you visit our download section you can search for installation manual there.
Question 1
I would like to get some training on your products, how can I do this?
Question 1
Our factory training section lists all of our training opportunities, several options are open to any servicers.
Warranty Status

Contact a service provider

Frymaster FilterQuick: Empty JIB Response

Frymaster FilterQuick: Yes to Filter Now

Cleaning the Touchscreen

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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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