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The Delfield Service Department is offering LIVE! online training opportunities.
Online training is free and easy to join! You don't need to register or reserve any space as there is no limit to how many can join. Dates and details are provided below.
Once you've decided which section to attend, return here 15 minutes before the start of the training (all training times are EST time zone) and do the following to attend:
Click the "Here" link under the desired selection, this will redirect your browser to a Microsoft teams video chat room.
LIVE! Trainings may be recorded for Delfield Training purposes.
Training Seminars Will Cover
- GA Touchscreen Control
- Danfoss ERC Control Units
- Carel Controls
- New Delfield Equipment
- R-290 Refrigerant
- Gasket Seals & Door Adjustments
- Electrical
- And more
Meals, travel arrangements, transportation, and overnight accommodations are the responsibility of the attendee.
To apply for reserved slots at any of the service seminar locations use one of the following:
- E-mail your desired seminar location, name, company name, company address, company phone number, and e-mail address to: Jeffrey.Boakes@welbilt.com.
BECOME A CERTIFIED TRAINED TECHNICIAN!
Start your quizzes here!
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2025
NOVEMBER
On-Site Training
Richmond, Virginia
With Technical Service Specialist, Bud Cushman
11/4/25 - 8:30AM EST
11/5/25 - 8:30AM EST
11/6/25 - 8:30AM EST
Covering unit controls, product updates, R-290 refrigerant & more!
These trainings will last 4-6 hours each and cover the same topics. Multiple dates are for your convenience. Contract Bud at Ernest.Cushman@delfield.com for more information and reservations.
LIVE! OnLine Training
R290 Refrigerant
11/19/25 - 11AM EST
Covering the common R290 propane refrigerant and safety
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
DECEMBER
On-Site Training
Denver, Colorado
With Technical Service Specialist, Jason Particka
12/2/25 - 8AM MT
12/3/25 - 8AM MT
12/4/25 - 8AM MT
Covering unit controls, product updates, R-290 refrigerant & more!
These trainings will last 4-6 hours each and cover the same topics. Multiple dates are for your convenience. Contract Bud at Ernest.Cushman@delfield.com for more information and reservations.
NEW !
LIVE! OnLine Training
NEW! DSL Controls
12/17/25 - 2PM EST
Covering the new and improved DSL model touchscreen control
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
2026
JANUARY
LIVE! OnLine Training
R290
1/14/26 - 3PM EST
Covering R290 Refrigerant
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
FEBRUARY
LIVE! OnLine Training
Control training
2/11/26 - 9AM EST
Covering all unit controls: Danfoss ERC112, CAREL, GA Touchscreen and future controls!
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
MARCH
NEW !
LIVE! OnLine Training
NEW! DSL Controls
3/18/26 - 10AM EST
Covering the new and improved DSL model touchscreen control
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
APRIL
LIVE! OnLine Training
R290
4/15/26 - 11AM EST
Covering R290 Refrigerant
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
MAY
LIVE! OnLine Training
Control training
5/13/26 - 2PM EST
Covering all unit controls: Danfoss ERC112, CAREL, GA Touchscreen and future controls!
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
SEPTEMBER
NEW !
LIVE! OnLine Training
NEW! DSL Controls
9/16/26 - 3PM EST
Covering the new and improved DSL model touchscreen control
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
OCTOBER
LIVE! OnLine Training
R290
10/14/26 - 9AM EST
Covering R290 Refrigerant
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
NOVEMBER
LIVE! OnLine Training
Control training
11/11/26 - 10AM EST
Covering all unit controls: Danfoss ERC112, CAREL, GA Touchscreen and future controls!
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
DECEMBER
NEW !
LIVE! OnLine Training
NEW! DSL Controls
12/16/26 - 11AM EST
Covering the new and improved DSL model touchscreen control
Click on the link above to join our Microsoft Teams meeting. These trainings will last 1-2 hours each topics listed above. All are welcome and there is no fee or capacity limit.
Looking for some great learning resources right away?
Below are some free videos of previous LIVE trainings.
R290 Refrigerant Training
Learn about the propane based R290 refrigerant
GA Touchscreen Control Training
Learn about Delfield's touchscreen controls installed on GA line units.
ERC 112 Control Training
Learn about Delfield's ERC controls installed on many Delfield units.
Carel Control Training
Learn about Delfield's Carel controls installed on many Delfield units.
LEARN MORE!
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Training Seminar Schedule and Information
The Delfield Service Training seminar is designed to assist and improve service on the complete line of Delfield Custom Systems, Standard Products, Shelleyglas, and Shelleymatic equipment. Updates of control systems, and newly developed products are also included. Specific equipment training is also available upon request by calling 800-733-8821 extension 59162 or e-mailing Jeffrey.Boakes@welbilt.com.Clamshell Service Training
Welbilt KitchenCare offers online training programs located on Branded Websites. These programs are often pre-requisites to attend our Level III Training. Click on any of the links below to begin the online training session.Please Note: You may need Adobe Acrobat Reader and Flash Player to view these documents.
Adobe Acrobat Reader
Adobe Flash Player
Articulate Mobile Player (Itunes)
Articulate Mobile Player (Google Play)
XPress Grills
McDonalds Clamshells
Non-Clamshell Service Training
Multiplex University
Learn at your own pace with Multiplex University!
It is recommended to follow the information in order as listed.
-
BIC Promo (2 min)
-
Installation Webcast (45 min)
- Cleaning
- Load Product Bag (3 min)
- Flavor Activation (2 min)
-
Calibration (14 min)
-
Software 4.0.10 (7 min)
Troubleshooting
- Top 5 Solutions (20 min)
- Troubleshooting Webcast (58 min)
Preventative Maintenance
- Tune Up Preventative Maintenance (9 min)
Repair
- Ice Shaver Belt (6 min)
- Ice Shaver Blade (3 min)
- Ice Shaver Gasket (4 min)
- O-rings (2 min)
Tests
- FreshBlender Promo (2 min)
- Installation Overview (5 min)
- Uncrating (4 min)
- Registration (2 min)
- Installation Webcast (65 min)
- Cleaning
- Load Product Bag (3 min)
- Calibration Basics (2 min)
- Replace Product Pump (2 min)
- Drink Selection Missing (6 min)
- Out of Service Screen (5 min)
- Top 5 Solutions (28 min)
- Troubleshooting Webcast (56 min)
- Water Dripping
- Dispense Area (7 min)
- Refrigeration Cabinet (5 min)
- Overfilling or Underfilling Drinks (5 min)
- Low or No Ice (6 min)
- Calibration Troubleshooting (3 min)
Tests
- Chillers Models 44 & 50 Refrigeration (80 min)
- Chillers Models 44 & 50 Electric (60 min)
U.S. Factory Service Schools
Service School
The introductory school combines soda installation and service with blended ice.
Soda Systems: The introductory soda school is designed for a technician with very little or no beverage service experience. They will learn how to install and troubleshoot an average beverage system along with ice/beverage combination dispensers. This course will teach the technicians the primary beverage components, installation of Servend dispensers and Multiplex Soda Factory.
Blended ice: The introductory blended ice school is designed for a technician to become proficient on the Multiplex Blend in Cup (BIC) smoothie equipment. This class will also cover the Multiplex FreshBender equipment. The technician will learn to install, calibrate, maintain and service the BIC & FreshBlender equipment.
McDonald's Service School
The McDonald's school focuses on the McDonald's specific soda and blended ice equipment servicing. It is reserved for only McDonald's in house service technicians.
Factory Service School
Please contact Multiplex Beverage bevservice@welbilt.com for scheduled dates or questions.
Introductory Service SchoolJanuary 20-24, 2020 (Class Full)
Course Number #BEV3001
AdvancedService SchoolMarch 16-20, 2020 (Canceled)
Course Number #BEV3002
McDonald's Service SchoolFebruary 10-14, 2020 (Class Full)April 13-17, 2020 (Class Full)
Course Number #BEV3302
Register Today!
Multiplex Beverage Webcast Schedule
***Note*** Schedules and Topics are subject to change or be canceled without notice. All times are listed as USA Eastern Time Zone (UTC -5). All Webcasts will be monitored and recorded. By logging into the audio you agree to be monitored or recorded and to comply with all applicable laws.
OFF SITE TRAINING - 2026 - Biloxi Mississippi
Blend-In-Cup (BIC) Training January 6th, 7th, and 8th
*All 3 days will be the same training, only need to take one class.
IN HOUSE TRAINING - 2025
CSD, BIC, and FreshBlender - November 18th-20th
IN HOUSE TRAINING - 2026
CSD, BIC, and FreshBlender - January 20-22nd
CSD, BIC, and FreshBlender - February 10-12th
CSD, BIC, and FreshBlender - March 10-12th
Blend-in-Cup (BIC) Training
Microsoft Teams meeting
Join on your computer, mobile app or room device
Click here to join the meeting
Meeting ID: 265 027 213 483
Passcode: T8gksE
Download Teams | Join on the web
Or call in (audio only)
+1 786-749-6212,,372820436# United States, Miami
Phone Conference ID: 372 820 436#
Log on 15 minutes prior to beginning of webcast.
Can't make it to the LIVE webcast?
Watch the recording anytime:
When: December 17, 2020
Time: 9:00 am - 10:30 am EST
Join on your computer or mobile app
Click here to join the Microsoft Teams meeting
Or call in (audio only)
+1 786-749-6212
Phone Conference ID: 703 779 210#
Log on 15 minutes prior to beginning of webcast.
March
4th @ 9am
6th @ 1pm
25th @ 9am
27th @ 1pm
September
23rd @ 9am
April
8th @ 9am
10th @ 1pm
15th @ 9am
17th @ 1pm
October
28th @ 9am
30th @ 1pm
November
11th @ 9am
13th @ 1pm
FreshBlender Training
Microsoft Teams meeting
Join on your computer, mobile app or room device
Click here to join the meeting
Meeting ID: 265 027 213 483
Passcode: T8gksE
Download Teams | Join on the web
Or call in (audio only)
+1 786-749-6212,,372820436# United States, Miami
Phone Conference ID: 372 820 436#
Log on 15 minutes prior to beginning of webcast.
Can't make it to the LIVE webcast?
Watch the recording anytime:
FreshBlender Installation & Commissioning
FreshBlender Troubleshooting
none scheduled
CSD Carbonated Soda Dispensers
BIC1102 BIC Troubleshooting
Join on your computer, mobile app or room device
Click here to join the meeting
Meeting ID: 265 027 213 483
Passcode: T8gksE
Download Teams | Join on the web
Or call in (audio only)
+1 786-749-6212,,372820436# United States, Miami
Phone Conference ID: 372 820 436#
Log on 15 minutes prior to beginning of webcast.