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Delfield Online Service Training

The Delfield Service Department is offering online training opportunities. Dates and details are provided below. Log in to the session up to 15 minutes before it starts. Contact Jeff Boakes with questions at Jeffrey.Boakes@welbilt.com
 

2020 Online Schedule

August

8/18/2020 - ERC112 Controls

4pm on Microsoft Teams
Join by clicking HERE
or calling +1 786-749-6212
Conference ID: 167 312 831#
 

8/19/2020 - Carel Controls

9am on Microsoft Teams
Join by clicking HERE
or calling +1 786-749-6212
Conference ID: 798 767 875#
 

8/20/2020 - ERC112 Controls

10am on Microsoft Teams
Join by clicking HERE
or calling +1 786-749-6212
Conference ID: 644 082 801#

Training Seminar Schedule and Information

The Delfield Service Training seminar is designed to assist and improve service on the complete line of Delfield Custom Systems, Standard Products, Shelleyglas, and Shelleymatic equipment. Updates of control systems, and newly developed products are also included. Specific equipment training is also available upon request by calling 800-733-8821 extension 59162 or e-mailing Jeffrey.Boakes@welbilt.com.

Clamshell Service Training

Welbilt KitchenCare offers online training programs located on Branded Websites. These programs are often pre-requisites to attend our Level III Training. Click on any of the links below to begin the online training session.

Please Note: You may need Adobe Acrobat Reader and Flash Player to view these documents.
Adobe Acrobat Reader
Adobe Flash Player
Articulate Mobile Player (Itunes)
Articulate Mobile Player (Google Play)
 

Clamshell Broiler

Clamshell Broiler
 

XPress Grills

Xpress Grill
 

McDonalds Clamshells

Xpress Grill
The Clamshell Broiler most commonly called the Backyard Grill is specific for Chick-Fil-A and found in their stores across the country. The dual sided grates cook both sides simultaneously; reducing cook times by up to 50%.The precise temperature controls ensuring food is cooked to appropriate core temperature ensuring operators achieve consistent quality and food safety. To take this training you must first register.
 
Registration
The XPress Grill’s upper and lower grill plates cook both sides simultaneously, reducing cook times by up to 50%. The precise temperature controls ensuring food is cooked to appropriate core temperature ensuring operators achieve consistent quality and food safety. Plus, rapid recovery and rapid pre-heat features save energy by allowing the griddle to cool between peak periods.
 
Registration
The McDonalds Clamshell Grills are specifically for McDonalds. The dual sided cooking surfaces, cook both sides simultaneously; reducing cook times by up to 50%.With precise temperature control. To take this training you must be an authorized personal / technician. Click on Registration Button and log into Clamshell Portal through Grill PM Certification System once inside click on Literature & Documentation scroll to – Pearl Link click on PDF - ME and MG Grill training and follow Steps to continue.
 
Registration

Kolpak FAS Location Training – 2020

In 2019, Kolpak kicked off the year offering Factory Authorized Service (FAS) training at five different locations across the United States, training 185 technicians.  Kolpak has agreements with six companies to host FAS training.  Below is the 2020 schedule with the host FAS facility and dates.

  • Heritage Service Group – New Orleans, LA – 14-15 January 2020
  • TWC Services – Ft. Myers, FL – 28-29 January 2020
  • Andrews Refrigeration – Phoenix, AZ – 11-12 February 2020
  • Superior Service – Anaheim, CA – 25-26 February 2020
  • Auston Mealers – Dyersburg, TN – 10-11 March 2020
  • The Hansen Group – Duluth, GA – 14-15 April 2020

These training days will cover both walk-in and refrigeration topics.  Each training session is one day in duration. The first half of the day will cover walk-in information and will include the assembly of a Kolpak walk-in. The second half of the day will cover refrigeration information.  The second date at each location is an overflow date if there are too many wanting to attend the first date.

Meals, travel arrangements, transportation, and overnight accommodations are the responsibility of the attendee.

We are working on other locations/dates for 2020. This page will be updated as additional opportunities arise. Those interested in attending upcoming training sessions can contact: Derek at derek.moore@welbilt.com or Brooks at brooks.shelton@welbilt.com via email, or by calling 1-800-225-9916

 

The Kolpak FAS Online Training is designed to assist and improve service on the complete line of Kolpak Walk-Ins and Refrigeration Systems. Specific equipment training is also available upon request by calling 800-225-9916 or e-mailing kpr-technicalservice@welbilt.com

Manitowoc Ice offers online training programs.

These programs are pre-requisites to attend our Level III Service School (Factory) held in Manitowoc Wisconsin.
 
The information contained in this training is intended for use by a qualified Manitowoc Ice authorized service technician. It is not intended to replace the information found in the Installation or Service Manuals provided with the equipment. If you are an end user in need of assistance you should contact Manitowoc Ice,  https://www.manitowocice.com/Service/Service-Locator, to find an authorized service technician in your area. Manitowoc Ice requires that all equipment be serviced by an authorized service provider.  Manitowoc does not warrant or guarantee the services of non-approved third parties. 

Click on any of the links below to begin the online training session.  *Download time may exceed 3-5 minutes depending on your internet connection*

Please Note: You may need Adobe Acrobat Reader and Flash Player to view these documents.
Adobe Acrobat Reader
 

*Indigo NXT Online Technical Training

*Indigo NXT E-Learning Course

Indigo NXT Model Ice Machines Interactive eLearning:

(Course #ICE2127) Indigo NXT Ice Machine eLearning Module - Mobile Friendly

start-button-Blue-white-(1).png
  • Lesson 1:  Introduction and Overview
  • Lesson 2:  Installation Checklist
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2127) EXAM


Allow 3.5 hours to complete course.

NEO Model Ice Machines

*NEO E-Learning Course

NEO Model Ice Machines Interactive eLearning:

(Course #ICE2125) NEO Ice Machine eLearning Module - Mobile Friendly

start-button-Blue-white-(1).png
  • Lesson 1:  Introduction and Overview
  • Lesson 2:  Installation Checklist
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2125) EXAM


Allow 2.5 hours to complete course.

Indigo Model Ice Machine

*Indigo Air, Water & Traditional Remote E-Learning Course

Indigo Self-Contained Air/Water and Traditional Remote Model Ice Machines Interactive ELearning:

(Course #ICE2122) Indigo AWN ELearning Module - Mobile Friendly

start-button-Blue-white-(1).png
  • Lesson 1:  Introduction and Overview
  • Lesson 2:  Installation Checklist
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2122) EXAM


Allow 2.5 hours to complete course.

*Indigo IB / QuietQube E-Learning Course

Indigo IB / Quiet Qube Model Ice Machines Interactive ELearning:

(Course #ICE2121) Indigo IB1094YC ELearning Module - Mobile Friendly

  • Lesson 1:  Introduction
  • Lesson 2:  Installation
  • Lesson 3:  Document Download
  • Lesson 4:  Safety
  • Lesson 5:  Operation
  • Lesson 6:  Troubleshooting

(ICE2121) EXAM

Allow 2.5 hours to complete course.

S Model Traditional Remote Ice Machines - Recovery/Evacuation/Charging Procedures

BG260 Model Gourmet Cuber

Arctic Pure Water Filters

SM50 Model Undercounter Ice Machines

RF Model Flake Ice Machines

RN Model Nugget Ice Machines

RNS 12-20 Countertop Nugget Ice Maker & Dispenser

Q Model Ice Machines

Q Model Flake Chiplet Ice Machines

Sotto Model UG20-80 Gourmet Cuber

Manitowoc Ice Technical Training Level I Monthly Webcast

**Note** Schedules and Topics are subject to change or be cancelled without notice. All times are listed as USA Central Time Zone (-6 hours from GMT/Zulu time). All Webcasts will be monitored and recorded.  By logging into the audio you agree to be monitored or recorded and to comply with all applicable laws. 

Webcasts presented by Jonathan Bailey:  

Scroll Down for Dates and Log in Information:

Click Here to Download a Printable 2020 Webcast Schedule.
 

Sign up for our webcast invites and reminders right to your inbox

August 12th, 2020 - USA 9:00am Central 

Training Topic: (Course #ICE1107)
NEO UnderCounter Ice Machine (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  292 119 232#

August 12th, 2020 - USA 5:00pm Central 

Training Topic: (Course #ICE1107)
NEO UnderCounter Ice Machine (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  971 351 916#

September 16th, 2020 - USA 9:00am Central 

Training Topic: (Course #ICE1601)
iAuCS Installation (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  834 612 459#

September 16th, 2020 - USA 5:00pm Central 

Training Topic: (Course #ICE1601)
iAuCS Installation (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  952 484 756#

October 14th, 2020 - USA 9:00am Central 

Training Topic: (Course #ICE1108)
Indigo NXT Traditional Remote Troubleshooting (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  288 491 808#

October 14th, 2020 - USA 5:00pm Central 

Training Topic: (Course #ICE1108)
Indigo NXT Traditional Remote Troubleshooting (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  954 812 771#

November 18th, 2020 - USA 9:00am Central 

Training Topic: (Course #ICE1109)
Indigo NXT QuietQube Remote Troubleshooting (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  419 517 036#

November 18th, 2020 - USA 5:00pm Central 

Training Topic: (Course #ICE1109)
Indigo NXT QuietQube Remote Troubleshooting (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  470 267 687#

December 16th, 2020 - USA 9:00am Central 

Training Topic: (Course #ICE1110)
Indigo NXT Sequence of Operation (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  961 343 61#

December 16th, 2020 - USA 5:00pm Central 

Training Topic: (Course #ICE1110)
Indigo NXT Sequence of Operation (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID:  948 695 286#

Level II Field Training as well as our Level III Factory Training Programs are NATE Approved for Continuing Education Hours (CEH)!

NATE Course ID# - Manitowoc Ice Field Training Class
 
  • ICE2001=NATE ID# 5596-0002, All Day Field Training = 8 CEH
  • ICE2002=NATE ID# 5596-0003, Half Day Field Training = 4 CEH
  • ICE3005=NATE ID# 5596-0004, Regional Two Day Field Training = 16 CEH
All CEH hours are for: Light Commercial Refrigeration Service & Commercial Refrigeration Service
Manitowoc Ice is known for quality service training and strives to maintain this level of excellence in aftermarket support. In an effort to continue providing this quality training and to provide additional benefits for attendees, Manitowoc Ice Service Training is pleased to announce that it has been established a a North American Technician Excellence (NATE) Training Provider, now for Both Field and Factory Face to Face Training.

USA/Canada Level II Face to Face Field Training is Converting to Virtual for the remainder of 2020.  

Half-Day Field Training
Course #ICE2002

All-Day Field Training
Course #ICE2001
 

Virtual 2020-2021 Field Training Schedule for USA and Canada:  COMING SOON! 

Field Service Seminars are 1/2 day and 1-day seminars conducted by factory personnel. Contact your Manitowoc/Koolaire Distributor for dates, locations, and times (International, Canada, USA). Go to our Distributor locator and enter USA zip code, Canadian Province, or country name to retrieve the distributor name and contact information.

Get 36 Hours of NATE Continuing Education Hours while learning about our Indigo NXT Ice machines!

Factory Service School training includes 4 1/2 days of in-depth classroom and hands on instruction. Includes a hands-on area with 25+ operating ice machines that the instructor has rigged to malfunction.
  • Prerequisite includes completion of Online Training
  • Programs
  • Daily quizzes will be used to verify comprehension

NATE Course ID# 5596-0001 (CEH) Continuing Education Hours
 
  • 36 Hours - Light Commercial Refrigeration: Service
  • 36 Hours - Commercial Refrigeration: Service

Factory Service School Instructor:


Jonathan Bailey

2020 Level III Training Schedule

Advanced 

Course Number #ICE3002
  • December 7-11, 2020 - (Suspended)

Introductory

Course Number #ICE3003
  • November 9-13, 2020 - (Suspended)
Technicians who attend Introductory Factory Schools receive the same amount of information as Advanced Factory School Technicians, however Introductory class is more detail oriented. See Technician registration form to determine which school you should attend .
  • For more information please contact Laurie Lewin at:  920-683-7806 or Email:  laurie.lewin@welbilt.com   
     
  • **We reserve the right to change dates or cancel classes as circumstances require. Minimum number of Students for Factory Training is 15 people. We will cancel the class if the 15 student minimum is not met two weeks prior to training.

    Registration
    To register for one of our Service Schools, download and complete a registration form below:
  • Per Person Cost
    • Technician Factory Service School - $860
    • (FAS) Factory Authorized Service Factory School - $793
    Tuition includes Hotel Room and Lunch. Hotel rooms are double occupancy - add for a single room. Subtract per person for two or more people.

Online Training

Multiplex Beverage offers online training programs. These programs are often pre-requisites to attend our Factory Service Schools. Click on any of the links below to begin the online training session. The training programs have been designed to use Adobe Acrobat Reader & Flash, if you are having trouble viewing the programs you may need to update these plugins.

Multiplex Remote Refrigeration

Please note if you are having trouble viewing you will need to download the appropriate full Flash Player from Adobe.com which can be found here:
https://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html
  * Download times may exceed 3 minutes depending on your internet connection.

Multiplex Soda Towers

MPC84C Control Board - Functions & Troubleshooting (Flash Browser Plugin Required)

Servend Ice/Beverage Dispensers

Please note if you are having trouble viewing you will need to download the appropriate full Flash Player from Adobe.com which can be found here:
https://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html
  * Download times may exceed 3 minutes depending on your internet connection.
Welbilt

Service Training

Welbilt offers a variety of service training schools and seminars. Please select the Factory Service Schools tab above for details, dates and registration information.

"If you have or have not seen it… come here to learn it."
-Sean Hayes, Ken’s Beverage

"This is one of the best schools I have been to."
-George Pokrajac, A&A Refrigeration

 
Technical Training Schools

U.S. Factory Service Schools

Introductory Service School
The introductory school combines soda installation and service with blended ice.

Soda Systems: The introductory soda school is designed for a technician with very little or no beverage service experience. They will learn how to install and troubleshoot an average beverage system along with ice/beverage combination dispensers. This course will teach the technicians the primary beverage components, installation of Servend dispensers and Multiplex Soda Factory.

Blended ice: The introductory blended ice school is designed for a technician to become proficient on the Multiplex Blend in Cup (BIC) smoothie equipment. This class will also touch on the Multiplex FreshBender & Blend in Pitcher (BIM) equipment. The technician will learn to install, calibrate, maintain and service the BIC equipment. The technician will get an overall view of the FreshBlender & BIM equipment.

Advanced Service School
The advanced school combines advanced soda equipment servicing along with advanced blended ice equipment. The advanced school is reserved for technicians who have previously attended one of our introductory service schools within the past two years.

Soda Systems: The advanced soda school will teach the technician programming and servicing of current soda equipment including Servend, Multiplex and Multiplex towers.

Blended ice: The advanced blended ice school will touch on the recent updates to Multiplex Blend in Cup equipment along with servicing Multiplex FreshBlender & Blend in Pitcher equipment.

McDonald's Service School
The McDonald's school focuses on the McDonald's specific soda and blended ice equipment servicing. It is reserved for only McDonald's in house service technicians.

Factory Service School 2020 Dates!

Introductory Service School
January 20-24, 2020 (Class Full)
Course Number #BEV3001

AdvancedService School
March 16-20, 2020 (Canceled)
Course Number #BEV3002

McDonald's Service School
February 10-14, 2020 (Class Full)
April 13-17, 2020 (Class Full)
Course Number #BEV3302
Register Today!
2020 Calendar

Per Person Cost

Introductory Service School - $875.00
Advanced Service School - $875.00
McDonald's Service School - $875.00
 
  • Save – register and pay for 2 or more people from the same company (can be for different dates) and deduct $30.00 
  • Ice & Beverage FAS's can deduct $40.00 
  • Single Rooms are available for an extra $175.00
Classroom

Tuition includes

  • School Registration
  • Handout Materials/Literature
  • Double-occupancy hotel room
  • Breakfast provided daily for each class
  • Lunch provided on Monday through Thursday for Introductory and Intermediate. Lunch on Tuesday and Thursday for Blended.
Deposit of funds remitted to Welbilt is not to be intended as an acceptance of the registration. Welbilt reserves the right to review the registration subsequent to the deposit of funds and to refund the monies deposited.

Important: Cancelation notice must be given at least two weeks prior to your first day of class, or tuition will not be refunded.
 

How to Register

VIEW/PRINT PDF

Complete and return the registration form with your credit card information or make your check payable to Welbilt for tuition.
There are Three (3) options to send payments, (please include all registration information with payments).

1. Mail to:
Welbilt
Attention: Dennis Fulton
2100 Future Drive
Sellersburg, IN 47172,

2. E-mail to: Dennis.Fulton@welbilt.com

3. Fax to: 812-246-7026  ATTENTION DENNIS FULTON 

Pay by:
- MasterCard, Visa, WE DO NOT ACCEPT DISCOVER or AMERICAN EXPRESS
- Check payable to Welbilt

Payment will be deposited when received. The school size is limited to 16 participants based upon a first-in, first-confirmed basis. We reserve the right to change dates or cancel classes as circumstances require. You are welcome to call and check availability before submitting your registration.

Multiplex Beverage Webcast Schedule

REFRESHING THE EXPERIENCE


***Note***  Schedules and Topics are subject to change or be canceled without notice. All times are listed as USA Eastern Time Zone (UTC -5). All Webcasts will be monitored and recorded. By logging into the audio you agree to be monitored or recorded and to comply with all applicable laws.

BIC Manual Fill, FreshBlender™ or N2Fusion Nitro

When: Wednesdays
Time: 9:00 am - 10:00 am EST

Click Here to Join Microsoft Teams Meeting
Log in Available within 15 minutes prior of webcast.
Conference ID: 683 190 79# 

Phone: +1 786-749-6212   (United States) 
Click Here for Other Dial in Options 

Date and Topic  (Mornings)
08/12/2020  BIC Manual Fill Install / Commissioning
08/19/2020  BIC Manual Fill Troubleshooting
08/26/2020  BIC Manual Fill Install / Commissioning


Models 44 & 50

Time: 9:00 am - 10:00 am EST

Click Here to Join Microsoft Teams Meeting
Log in Available within 15 minutes prior of webcast.
Conference ID: 683 190 79# 

Phone: +1 786-749-6212   (United States) 
Click Here for Other Dial in Options 

Date and Topic  (Mornings)
09/16/2020  Models 44 & 50 Refrigeration
09/17/2020  Models 44 & 50 Electronic and Troubleshooting

 
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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