Delfield Online Service Training

The Delfield Service Department is offering online training opportunities.

Online training is free and easy to join! Dates and details are provided below.
Once you've decided which section to attend, return here 15 minutes before the start of the training and do one of the following two methods to attend:

1. Click the "Here" link under the desired selection, this will redirect your browser to a Microsoft teams video chat room. This is the recommended method as this will allow you to view and follow along with the slide show as well as communicate with the instructor.
2. OR, call the phone number listed under each section (the call number is the same for each training, however the conference ID # changes). When prompted, enter the 8 or 9 digit Conference ID number and then the '#' symbol on your phone. This will allow you to listen to the training however you will not be able view the training. This method also allowsTeams viewing users without access to a microphone on their computer to call in and ask questions or participate in conversation.

Contact Jeff Boakes with questions at Jeffrey.Boakes@welbilt.com
 

Clamshell Service Training

Welbilt KitchenCare offers online training programs located on Branded Websites. These programs are often pre-requisites to attend our Level III Training. Click on any of the links below to begin the online training session.

Please Note: You may need Adobe Acrobat Reader and Flash Player to view these documents.
Adobe Acrobat Reader
Adobe Flash Player
Articulate Mobile Player (Itunes)
Articulate Mobile Player (Google Play)

 

Clamshell Broiler

 

XPress Grills

 

McDonalds Clamshells

The Clamshell Broiler most commonly called the Backyard Grill is specific for Chick-Fil-A and found in their stores across the country. The dual sided grates cook both sides simultaneously; reducing cook times by up to 50%.The precise temperature controls ensuring food is cooked to appropriate core temperature ensuring operators achieve consistent quality and food safety. To take this training you must first register.
 

The XPress Grill’s upper and lower grill plates cook both sides simultaneously, reducing cook times by up to 50%. The precise temperature controls ensuring food is cooked to appropriate core temperature ensuring operators achieve consistent quality and food safety. Plus, rapid recovery and rapid pre-heat features save energy by allowing the griddle to cool between peak periods.
 

The McDonalds Clamshell Grills are specifically for McDonalds. The dual sided cooking surfaces, cook both sides simultaneously; reducing cook times by up to 50%.With precise temperature control. To take this training you must be an authorized personal / technician. Click on Registration Button and log into Clamshell Portal through Grill PM Certification System once inside click on Literature & Documentation scroll to – Pearl Link click on PDF - ME and MG Grill training and follow Steps to continue.
 

Non-Clamshell Service Training

Restaurant Ranges SIT Control

• Griddle SIT Control Removal and Replacement
• Oven SIT Control Removal and Replacement
• SIT Control Safety Valve Check
• SIT Knob Alignment and Calibration
• SIT Thermocouple Removal and Replacement

Manitowoc Ice offers online training programs.

The information contained in this training is intended for use by a qualified Manitowoc Ice authorized service technician. It is not intended to replace the information found in the Installation or Service Manuals provided with the equipment. If you are an end user in need of assistance you should contact Manitowoc Ice,  https://www.manitowocice.com/Service/Service-Locator, to find an authorized service technician in your area. Manitowoc Ice requires that all equipment be serviced by an authorized service provider.  Manitowoc does not warrant or guarantee the services of non-approved third parties. 

Click on any of the links below to begin the online training session.  *Download time may exceed 3-5 minutes depending on your internet connection*

Please Note: You may need Adobe Acrobat Reader and Flash Player to view these documents.
Adobe Acrobat Reader
 

Manitowoc Ice Tech Tips: 

The following video is intended for Factory Authorized and Distributor Authorized Servicing agents.  Manitowoc Ice (a Welbilt Company) encourages the use of Authorized Service Agents to perform these procedures to avoid down-time and problems. 

• (1) Indigo NXT - Water Level Probe Troubleshooting - Click Here. 
• (2) Indigo NXT - User Interface Touchpad Troubleshooting - Click Here. 
• (3) Indigo NXT - Ice Thickness Probe Troubleshooting - Click Here. 

*Indigo NXT Technical Service Videos

• (Video) Indigo NXT Menu - Overview
• (Video) Indigo NXT Menu - Display Lock Feature
• (Video) Indigo NXT Menu - Startup Wizard (English)
• (Video) Indigo NXT Menu - Startup Wizard (Español)
• (Video) Indigo NXT Menu - How to Program your ice machine by time of day
• (Video) #1 PM Cleaning
• (Video) #2 Detailed Cleaning & Sanitizing (English)
• (Video) #2 Detailed Cleaning & Sanitizing (Español)
• (Video) #3 Air Filter Removal and Condenser Cleaning
• (Video) #4 Removal From Service & Winterization 
• (Video) #5 Firmware Upgrade Procedure (English)
• (Video) #5 Firmware Upgrade Procedure (Español)
• (Video) #6 Night Off Program (9.0 Firmware and Higher Only)
• (Video) #7 Luminice Status Indicator (9.0 Firmware and Higher Only) 
• (Video) K00461:  External Scoop Holder - Right Side Bin Horizontal Position
• (Video) K00461:  External Scoop Holder - Wall Mount Vertical Position 

*Indigo NXT Online Technical Training

• (Course #ICE1161)  Indigo NXT Overview 
• (Course #ICE1162)  Indigo NXT Set-Up Wizard 
• (Course #ICE1163)  Indigo NXT Menu Navigation 
• (Course #ICE1164)  Indigo NXT Sequence of Operation
• (Course #ICE1164)  Indigo NXT Sequence of Operation (Español)
• (Course #ICE1165)  Indigo NXT Troublshooting
• (Course #ICE1166)  Indigo NXT Cleaning & Sanitizing

*Indigo NXT E-Learning Course

Indigo NXT Model Ice Machines Interactive eLearning:

(Course #ICE2127) Indigo NXT Ice Machine eLearning Module - Mobile Friendly

• Lesson 1:  Introduction and Overview
• Lesson 2:  Installation Checklist
• Lesson 3:  Document Download
• Lesson 4:  Safety
• Lesson 5:  Operation
• Lesson 6:  Troubleshooting

(ICE2127) EXAM

Allow 3.5 hours to complete course.

NEO^™ Model Ice Machines

• (Course #ICE1130) Neo Cleaning and Sanatizing
• (Course #ICE1131) NEO Features and Benefits
• (Course #ICE1132) NEO Installation
• (Course #ICE1133) NEO Sequence of Operation
• (Course #ICE1134) NEO Troubleshooting Part I
• (Course #ICE1135) NEO Troubleshooting Part II

*NEO E-Learning Course

NEO^™ Model Ice Machines Interactive eLearning:

(Course #ICE2125) NEO Ice Machine eLearning Module - Mobile Friendly

• Lesson 1:  Introduction and Overview
• Lesson 2:  Installation Checklist
• Lesson 3:  Document Download
• Lesson 4:  Safety
• Lesson 5:  Operation
• Lesson 6:  Troubleshooting

(ICE2125) EXAM

Allow 2.5 hours to complete course.

Indigo^™ Model Ice Machine

• (Course #ICE1111) Features and Benefits
• (Course #ICE1112) Menu Navigation
• (Course #ICE1113) Sequence of Operation
• (Course #ICE1114) Use and Care
• (Course #ICE1114-2) Clean & Sanitize
• (Course #ICE1115) Self-contained Ice Machine Installation
• (Course #ICE1116) Remote Ice Machine Installation

Luminice II for Indigo Model Ice Machines

• (Video) Luminice II Installation Video (Click Here)
• (Video) Luminice II Bulb Replacement (Click Here)
• (Video) Luminice II Remote LED indicator installation (Click Here)

*Indigo Air, Water & Traditional Remote E-Learning Course

Indigo^™ Self-Contained Air/Water and Traditional Remote Model Ice Machines Interactive ELearning:

(Course #ICE2122) Indigo AWN ELearning Module - Mobile Friendly

• Lesson 1:  Introduction and Overview
• Lesson 2:  Installation Checklist
• Lesson 3:  Document Download
• Lesson 4:  Safety
• Lesson 5:  Operation
• Lesson 6:  Troubleshooting

(ICE2122) EXAM

Allow 2.5 hours to complete course.

*Indigo IB / QuietQube E-Learning Course

Indigo^™ IB / Quiet Qube Model Ice Machines Interactive ELearning:

(Course #ICE2121) Indigo IB1094YC ELearning Module - Mobile Friendly

• Lesson 1:  Introduction
• Lesson 2:  Installation
• Lesson 3:  Document Download
• Lesson 4:  Safety
• Lesson 5:  Operation
• Lesson 6:  Troubleshooting

(ICE2121) EXAM

Allow 2.5 hours to complete course.

S Model Ice Machines

• (Course #ICE1117) Self-contained Ice Machine - Sequence of Operation
• (Course #ICE1118) Self-contained Ice Machine - Use and Care
• (Course #ICE1119) Self-contained Ice Machine - Installation
• (Course #ICE1120) QuietQube - Electrical Sequence of Operation
• (Course #ICE1121) QuietQube - Refrigeration Sequence of Operation
• (Course #ICE1122) QuietQube - Installation

S Model Traditional Remote Ice Machines - Recovery/Evacuation/Charging Procedures

• (Course #ICE1124) Recovery/Evacuation/Charging Procedures - Traditional Remotes

Ice Dispensers

• (Course #ICE1401) S Model Dispenser - Installation
• (Video) K00400 Ice Chute Conversion kit from bucket to cup dispensing (Click Here) 

BG260 Model Gourmet Cuber

• (Course #ICE1148) Overview
• (Course #ICE1149) Installation
• (Course #ICE1150) Cleaning-Sanitizing
• (Course #ICE1151) Sequence-of-Operation
• (Course #ICE1152) Troubleshooting 

USP0100A Model Square Cube CrystalCraft™

• (Course #ICE1167) Overview
• (Course #ICE1168) Installation
• (Course #ICE1169) Cleaning-Sanitizing
• (Course #ICE1170) Sequence-of-Operation
• (Course #ICE1171) Troubleshooting 

AuCS

• (Course #ICE1602) iAuCS Overview and Installation

• (Video)  Installation Video 
  
  

Arctic Pure Water Filters

• (Course #ICE1603) Arctic Pure - Water Filter Training

SM50 Model Undercounter Ice Machines

• (Course #ICE1123) SM Model Ice Machines - Sequence of Operation

RF Model Flake Ice Machines

• (Video) RFF/RNF Cleaning & Sanitizing procedure
• (Course #ICE1202) RF Model Ice Machine Sequence of Operation

RN Model Nugget Ice Machines

• (Course #ICE1301) RN Model Ice Machine Sequence of Operation

Countertop Nugget Ice Maker & Dispenser

• (Course #ICE1203) RNS 12-20 Sequence of Operation
• (Video) CNF-Component Disassembly and Cleaning/Sanitizing
• (Video) CNF-Unit Descaling and Sanitation
• (Video) CNF-Condenser and Exterior Cleaning
• (Video) CNF-Removal from Service and Winterization

Q Model Ice Machines

• (Course #ICE1125) Ice Machine - Electrical Diagnostics
• (Course #ICE1126) Ice Machine - Installation
• (Coures #ICE1127 Ice Machine - Use and Care
• (Course #ICE1128)Ice Machine - Refrigeration Diagnostics

Q Model Flake Chiplet Ice Machines

• (Course #ICE1204) QF400 Ice Machine - Sequence of Operation
• (Course #ICE1205) QF800/QC700 Ice Machine - Sequence of Operation

Sotto Model UG20-80 Gourmet Cuber

• (Course #ICE1153) Overview
• (Course #ICE1154) Installation
• (Course #ICE1155) Cleaning & Sanitizing
• (Course #ICE1156) Sequence of Operation 
• (Course #ICE1157) Troubleshooting 

Manitowoc Ice Technical Training Level I Monthly Webcast

**Note** Schedules and Topics are subject to change or be cancelled without notice. All times are listed as USA Central Time Zone (-6 hours from GMT/Zulu time). All Webcasts will be monitored and recorded.  By logging into the audio you agree to be monitored or recorded and to comply with all applicable laws. 

Webcasts presented by Jonathan Bailey:  

Scroll Down for Dates and Log in Information:

Click Here to Download a Printable 2021 Webcast Schedule.
 

Sign up for our webcast invites and reminders right to your inbox

Recorded Level-I Webcast:  (1hour recording)

---

• ICE2101 December 2020, Manitowoc Ice R-290.  (Click Here)
• ICE1101 January 2021, Indigo NXT Use and Care.  (Click Here)
• ICE1102 February 2021, Ice-101.  (Click Here)
• ICE1103 March 2021, SM050A UnderCounter 0900.  (Click Here) 
• ICE1201 April 2021, Flaker & Nugget Ice Machines 0900.  (Click Here)

 

May 11th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1104)
Indigo NXT Troubleshooting Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 118 982 247#

May 11th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1104)
Indigo NXT Troubleshooting Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 577 308 367#

June 15th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1105)
Indigo NXT Quiet Qube Installation Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 305 213 428#

June 15th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1105)
Indigo NXT Quiet Qube Installation Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 690 017 459#

July 13th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1106)
Indigo NXT Traditional Remote Installation Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 794 024 990#

July 13th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1106)
Indigo NXT Traditional Remote Installation Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 634 599 40#

August 10th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1107)
NEO UnderCounter Ice Machine Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 885 788 622#

August 10th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1107)
NEO UnderCounter Ice Machine Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 326 705 535#

September 16th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1601)
iAuCS Installation Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 692 645 795#

September 16th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1601)
iAuCS Installation Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 361 779 835#

October 12th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1108)
Indigo NXT Traditional Remote Troubleshooting Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 379 119 606#

October 12th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1108)
Indigo NXT Traditional Remote Troubleshooting Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 499 212 882#

November 16th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1109)
Indigo NXT QuietQube Remote Troubleshooting Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 767 172 451#

November 16th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1109)
Indigo NXT QuietQube Remote Troubleshooting Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 124 955 091#

December 14th, 2021 - USA 9:00am Central 

Training Topic: (Course #ICE1110)
Indigo NXT Sequence of Operation Training (1) hour webcast

9:00am Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 877 795 497#

December 14th, 2021 - USA 5:00pm Central 

Training Topic: (Course #ICE1110)
Indigo NXT Sequence of Operation Training (1) hour webcast

5:00pm Central USA Time:
Join Meeting:  Click Here!

Join by phone
+1 786-749-6212    
Find a Local number:  Click Here!

Conference ID: 945 140 983#

Level II Field Training Notice: 

Due to current restrictions related to the COVID-19 pandemic all in-person face-to-face Level II Field Seminars have been suspended for 2021.  Manitowoc has instituted Virtual Trainings for the 2021 calendar year.  The Virtual Trainings will continue for the foreseeable future as necessitated by pandemic restrictions.  Manitowoc diligently monitors the COVID-19 pandemic environment and is working to fluidly meet the changing climate.  It is Manitowoc’s hope that these in-person face-to-face Level II Field Seminars can resume in 2022.  As the pandemic restrictions are ever-changing Manitowoc will update this website with pertinent details regarding Level II Field Seminar training classes.  Please visit this website regularly for updates regarding reinstatement of classes, class dates, or other class status information.    

USA/Canada Level II Face to Face Field Training is Converted to Virtual for the 2021 Training Season.  

Two Hour Virtual Field Training
Course #ICE2002

• Depending on which Virtual Class, Topics may include:
  • Indigo NXT AWN Sequence of operation and Troubleshooting. 
  • Koolaire and NEO Troubleshooting. 
  • Flaker and Nugget Troubleshooting.   
  • Indigo NXT QuietQube Sequence of operation and Troubleshooting. 

Virtual 2021 Field Training Schedule for USA and Canada: 

Virtual Field Training Seminars are 2 Hours and Face to Face Field Service Seminars range from 1/2 day to 1-day seminars.  They are all conducted by factory personnel. Contact your Manitowoc/Koolaire Distributor for dates, locations, and times (International, Canada, USA). Go to our Distributor locator and enter USA zip code, Canadian Province, or country name to retrieve the distributor name and contact information.

Level II Field Training as well as our Level III Factory Training Programs are NATE Approved for Continuing Education Hours (CEH)!

NATE Course ID# - Manitowoc Ice Field Training Class
 

• ICE2001=NATE ID# 5596-0002, All Day Field Training = 8 CEH
• ICE2002=NATE ID# 5596-0003, Half Day Field Training = 4 CEH
• ICE3005=NATE ID# 5596-0004, Regional Two Day Field Training = 16 CEH

All CEH hours are for: Light Commercial Refrigeration Service & Commercial Refrigeration Service
Manitowoc Ice is known for quality service training and strives to maintain this level of excellence in aftermarket support. In an effort to continue providing this quality training and to provide additional benefits for attendees, Manitowoc Ice Service Training is pleased to announce that it has been established a a North American Technician Excellence (NATE) Training Provider, now for Both Field and Factory Face to Face Training.

Factory Service School Instructor:

2021 Level III Training Schedule, Due to COVID restrictions our 2021 Factory Schools have been cancelled. 

Introductory

Course Number #ICE3003

• Cancelled

Technicians who attend Introductory Factory Schools receive the same amount of information as Advanced Factory School Technicians, however Introductory class is more detail oriented. See Technician registration form to determine which school you should attend .

Get 36 Hours of NATE Continuing Education Hours while learning about our Indigo NXT Ice machines!

Factory Service School training includes 4 1/2 days of in-depth classroom and hands on instruction. Includes a hands-on area with 25+ operating ice machines that the instructor has rigged to malfunction.

• Prerequisite includes completion of Online Training
• Programs
• Daily quizzes will be used to verify comprehension

NATE Course ID# 5596-0001 (CEH) Continuing Education Hours
 

• 36 Hours - Light Commercial Refrigeration: Service
• 36 Hours - Commercial Refrigeration: Service

Multiplex University

Learn at your own pace with Multiplex University! 

It is recommended to follow the information in order as listed.
 

 

U.S. Factory Service Schools

Introductory Service School
The introductory school combines soda installation and service with blended ice.

Soda Systems: The introductory soda school is designed for a technician with very little or no beverage service experience. They will learn how to install and troubleshoot an average beverage system along with ice/beverage combination dispensers. This course will teach the technicians the primary beverage components, installation of Servend dispensers and Multiplex Soda Factory.

Blended ice: The introductory blended ice school is designed for a technician to become proficient on the Multiplex Blend in Cup (BIC) smoothie equipment. This class will also touch on the Multiplex FreshBender & Blend in Pitcher (BIM) equipment. The technician will learn to install, calibrate, maintain and service the BIC equipment. The technician will get an overall view of the FreshBlender & BIM equipment.

Advanced Service School
The advanced school combines advanced soda equipment servicing along with advanced blended ice equipment. The advanced school is reserved for technicians who have previously attended one of our introductory service schools within the past two years.

Soda Systems: The advanced soda school will teach the technician programming and servicing of current soda equipment including Servend, Multiplex and Multiplex towers.

Blended ice: The advanced blended ice school will touch on the recent updates to Multiplex Blend in Cup equipment along with servicing Multiplex FreshBlender & Blend in Pitcher equipment.

McDonald's Service School
The McDonald's school focuses on the McDonald's specific soda and blended ice equipment servicing. It is reserved for only McDonald's in house service technicians.
 

Factory Service School 2021

Due to current conditions we are not offering in-person Factory Service School classes.  Please contact Multiplex Beverage bevtraining@welbilt.com with any questions.

Per Person Cost

Introductory Service School - $875.00
Advanced Service School - $875.00
McDonald's Service School - $875.00
 

• Save – register and pay for 2 or more people from the same company (can be for different dates) and deduct $30.00 
• Ice & Beverage FAS's can deduct $40.00 
• Single Rooms are available for an extra $175.00

Tuition includes

• School Registration
• Handout Materials/Literature
• Double-occupancy hotel room
• Breakfast provided daily for each class
• Lunch provided on Monday through Thursday for Introductory and Intermediate. Lunch on Tuesday and Thursday for Blended.

Deposit of funds remitted to Welbilt is not to be intended as an acceptance of the registration. Welbilt reserves the right to review the registration subsequent to the deposit of funds and to refund the monies deposited.

Important: Cancelation notice must be given at least two weeks prior to your first day of class, or tuition will not be refunded.
 

How to Register

VIEW/PRINT PDF

Complete and return the registration form with your credit card information or make your check payable to Welbilt for tuition.
There are Three (3) options to send payments, (please include all registration information with payments).

1. Mail to:
Welbilt
Attention: Tom Young
645 Park East Blvd Suite 5
New Albany, IN 47150

2. E-mail to: bevtraining@welbilt.com

Pay by:
- MasterCard, Visa, WE DO NOT ACCEPT DISCOVER or AMERICAN EXPRESS
- Check payable to Welbilt

Payment will be deposited when received. The school size is limited to 16 participants based upon a first-in, first-confirmed basis. We reserve the right to change dates or cancel classes as circumstances require. You are welcome to call and check availability before submitting your registration.