Protect your investment.
To complete your Welbilt brand equipment warranty registration Click Here.
Why should I register my warranty?
It’s simple. Registering your warranty helps you by allowing our Customer Service team to quickly view which equipment you own, where you purchased it, where your equipment is located and other important information to provide service to you as efficiently as possible. The faster we find your information, the faster we can send our Authorized Servicers to help you.
What do you do with my warranty registration?
After you enter your information, it is saved into a master Warranty database used by our Customer Service team. If you have a Warranty service request, we are able to quickly view your registration and provide service to you more efficiently.
The extra questions are reviewed in general (your name is not attached to this information) by our product development team to understand who is purchasing our equipment, so that when we design new equipment, or make updates to existing equipment, we keep our customers in mind.
Do you provide my information to anyone else?
Welbilt and our brands use your warranty information internally only. We do not, and will not, provide your information to any other party.
Where do I find my equipment warranty information?
A complete support packet is included with each piece of Welbilt equipment. The packet contains an Owner's Manual and a Limited Warranty statement, which contain all pertinent service information.
Who do I contact for general Warranty questions?
For general questions about your equipment Warranty, contact Welbilt KitchenCare Service at 844-724-CARE. Be sure to have your serial number handy.
Protect your investment with KitchenCare’s Extended Warranty program
Give yourself peace of mind by protecting your equipment investment with a Welbilt KitchenCare™ Extended Warranty. An extended warranty allows operators to manage repair costs beyond the original manufacturers warranty, including parts and labor.
Your Welbilt KitchenCare extended warranty coverage, including all terms and conditions, is identical to the Welbilt factory warranty that you received when you purchased your equipment. This full factory warranty would now be extended by one extra year from the effective start date of that warranty.
Welbilt KitchenCare Extended Warranty
Protect both your equipment and budget for approximately the price of ONE service call. The features of extending your warranty an additional year include:
- Safeguards against unexpected costs of repairs.
- KitchenCare Extended Warranty can be financed as part of the original equipment purchase.
- All service work is performed by an authorized service agent that is factory trained and audited and uses only genuine OEM parts.
- Your uptime is maximized with no additional out of pocket expenses for an additional year.
- An even better value when purchased with a KitchenCare Installation and Planned Maintenance Care Package.
Brands Offering Extended Warranty
KitchenCare extended warranties are available at the time of purchase on many Welbilt brands, including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Lincoln and Merrychef®.
Individual warranties may vary by model, part or application. Major components, such as compressors and frypots, have labor extended an additional year with the purchase of an extended warranty but not parts. Extended warranties are non-transferable. Only available in the 48 contiguous US states (Hawaii and Alaska are excluded).
* Convotherm 4 Combi Steamers have an original factory warranty of 2 years parts and 1 year labor and can be extended to 2 years parts and labor by purchasing a KitchenCare Extended Warranty.
** FQF and OCF Fryers have an original factory warranty of 2 years parts and 1 year labor and can be extended to 3 years parts and 2 years labor by purchasing a KitchenCare Extended Warranty.
Purchasing an Extended Warranty
For a price that is typically less than just one service visit, you can extend your original factory warranty for one year. Extended warranties can be bought at the time of original equipment purchase and can be financed with your equipment through Welbilt. Contact your local Welbilt sales representative or local dealer for details.
Claims Processing System (CPS)
NOTE: The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt portfolio of brands equipment. If you need to request service please contact the local Welbilt authorized servicer or distributor.
To access the CPS click here.
You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim.
Instructions
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.
Frequently Asked Questions
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
Please use Chrome or Edge to access the system.
CAUSAL PART entry is required for all claims. The CAUSAL PART is the primary component on the equipment that failed prompting the service call. Place a check mark in the CAUSAL PART? box under the input part number field to indicate the part number as the CAUSAL PART. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different CAUSAL PART.
- Performed a site survey
- Replacement part claim for equipment where the serial number is not legible or available
- RISE Special Service Request
- Welbilt authorized Install, Startup or service work on non-Welbilt equipment
If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.