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Self Help by KitchenCare®

 

We have consolidated a library of self help Videos, Documents, Software and Information for you to be able to fix common issues with your Welbilt brand equipment. Please see below for info on the tabs you see above.

 
  • FAQ - Answers to the most frequent questions we get reguarding brand equipment

  • Videos - Detailed videos showing you exactly how to do many operator level maintenance and functions.

  • Documents and Downloads - A full list of brand specific operator and service documents. Also find all the latest software downloads here


Service Provider Locator


If you need help or just want to have a professional service your equipment, find a service provider here.

Parts Look Up


Find the parts you need quickly and easily

Warranty Registration and Status


Need to register your product for warranty or need to look up the status, do it all here. 

FAQ

The most frequent questions and answers can be found here. all elements can be customized and utilized as needed. We can also add a search function to this section only. 
 
Question 1
How do I know if my unit is under warranty coverage?
Question 1
You can use the warranty status look up to verify warranty coverage.
Question 1
How do I know who to call to service my equipment?
Question 1
Our Factory Authorized Service locator will give you a list of authorized service companies in your area code.
Question 1
I am looking for an installation manual, where would I find it?
Question 1
 If you visit our download section you can search for installation manual there.
Question 1
I would like to get some training on your products, how can I do this?
Question 1
Our factory training section lists all of our training opportunities, several options are open to any servicers.
Warranty Status

Contact a service provider

Clamshell Broiler Gap Verification

Griddle SIT Control Removal and Replacement

Oven SIT Control Removal and Replacement

SIT Control Safety Valve Check

SIT Knob Alignment and Calibration

SIT Thermocouple Removal and Replacement

Brands
Category
Keyword Search

Factory Service Locators

Access our factory trained and certified network of service partners who can assist you with all of your service needs.

Contact Parts and Service

Before calling for parts or service, please have your model and serial numbers ready. This information is included on the product identification plate, or "rating plate" affixed to the appliance. If you need help locating the rating plate on your appliance, click here to download a document (PDF) that lists Garland and US Range rating plate locations.

Welbilt KitchenCare®
www.wbtkitchencare.com

Garland Service Team, Canada
www.garlandcanada.ca

Service Outside of the USA and Canada
www.welbilt.com/Our-Locations​

Password Protected Documents

Click Here to Login

Garland Residential Products

In 1991, Garland, a leader in the commercial cooking industry for over a century, launched its line of residential ranges, engineered to offer all of the performance benefits of its legendary commercial ranges in a product designed specifically for use at home. In 1999, this product line was discontinued and Garland curtailed its sales of residential cooking products. If you are the owner of one or more Garland residential products, you may still obtain replacement parts by contacting ADCO Parts Center by using the contact numbers and links below:

Toll Free: 877-873-2333
E-Mail: garland@adcoservice.com
Website: www.adcoservice.com

POLICY:
Commercial Products in Non-commercial Applications:


Please note that Garland Commercial Industries, LLC / Garland Commercial Ranges Ltd. [hereinafter known as Garland] does not recommend or authorize the use of any Garland, U.S. Range or SunFire branded products (“Garland Products”) in any non-commercial application, including but not limited to residential use (“Non-commercial Applications”). Garland will provide neither warranty protection nor service of any kind for any Garland Products where used in Non-commercial Applications.

The use or installation of Garland Products in Non-commercial Applications renders all warranties, express or implied, null and void. This includes any responsibility for damage, costs and legal actions resulting from the use or installation of any Garland Products in any non-commercial setting.

In certain cases, use or installation of any commercial unit in a Non-commercial Application may also violate local building codes, safety standards, fire regulations and insurance coverage.

In the event that Garland Product is installed in a Non-commercial Application, Garland is not and will not be responsible for any of the following:
  • New product warranty provisions as detailed in appropriate warranty documents. The standard warranty is immediately null and void.
  • Technical advice or support.
  • Provision of warranty or any form of after market service and/or parts.
  • The supply of any additional technical or service related materials that would aid and abet the installation, use, service or repair of a Garland Product in such an application.

Garland does not allow or authorize any of its authorized service agents, or their sub-agents to install a Garland Product in a Non-commercial Application. Authorized parts dealers and sub-agents are not authorized to sell or make available parts to any party who may have a Garland Product in a Non-commercial Application.

Garland will not make any exceptions or waivers under this policy. This policy applies to all parties associated with the sales, service, maintenance and parts distribution or redistribution for Garland.

Commercial units in Non-commercial Applications

Please note that Garland Commercial Industries / Garland Commercial Ranges Ltd. [hereinafter known as Garland] does not recommend or authorize the use of any Garland, U.S. Range or SunFire branded products (“Garland Products”) in any non-commercial application, including but not limited to residential use (“Non-commercial Applications”). Garland will provide neither warranty protection nor service of any kind for any Garland Products where used in Non-commercial Applications.

The use or installation of Garland Products in Non-commercial Applications renders all warranties, express or implied, null and void. This includes any responsibility for damage, costs and legal actions resulting from the use or installation of any Garland Products in any non-commercial setting.

In certain cases, use or installation of any commercial unit in a Non-commercial Application may also violate local building codes, safety standards, fire regulations and insurance coverage.

In the event that Garland Product is installed in a Non-commercial Application, Garland is not and will not be responsible for any of the following:
  • New product warranty provisions as detailed in appropriate warranty documents. The standard warranty is immediately null and void.
  • Technical advice or support.
  • Provision of warranty or any form of after market service and/or parts.
The supply of any additional technical or service related materials that would aid and abet the installation, use, service or repair of a Garland Product in such an application.
Garland does not allow or authorize any of its authorized service agents, or their sub-agents to install a Garland Product in a Non-commercial Application. Authorized parts dealers and sub-agents are not authorized to sell or make available parts to any party who may have a Garland Product in a Non-commercial Application.
Garland will not make any exceptions or waivers under this policy. This policy applies to all parties associated with the sales, service, maintenance and parts distribution or redistribution for Garland.
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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