Self Help by KitchenCare®


We have consolidated a library of self help Videos, Documents, Software and Information for you to be able to fix common issues with your Welbilt brand equipment. Please see below for info on the tabs you see above.

  • FAQ - Answers to the most frequent questions we get reguarding brand equipment

  • Videos - Detailed videos showing you exactly how to do many operator level maintenance and functions.

  • Documents and Downloads - A full list of brand specific operator and service documents. Also find all the latest software downloads here

Service Provider Locator

If you need help or just want to have a professional service your equipment, find a service provider here.

Parts Look Up

Find the parts you need quickly and easily

Warranty Registration and Status

Need to register your product for warranty or need to look up the status, do it all here. 


The most frequent questions and answers can be found here. all elements can be customized and utilized as needed. We can also add a search function to this section only. 
Question 1
How do I know if my unit is under warranty coverage?
Question 1
You can use the warranty status look up to verify warranty coverage.
Question 1
How do I know who to call to service my equipment?
Question 1
Our Factory Authorized Service locator will give you a list of authorized service companies in your area code.
Question 1
I am looking for an installation manual, where would I find it?
Question 1
If you visit our download section you can search for installation manual there.
Question 1
I would like to get some training on your products, how can I do this?
Question 1
Our factory training section lists all of our training opportunities, several options are open to any servicers.
Warranty Status

Contact a service provider

Cold rail performance tips

How to Change ERC temp units

How to adjust ERC set points

How to clean gaskets and coils

How to download and update firmware

Replace Coolscapes hinge cartridge

How to read ERC Real Time probe

How to replace Specification Line touchscreen

Insider View - Adjustable Leg Rails

Insider View - LiquiTec Cold Wells

Specification Line Touchscreen controls

Specification Line Diagnostics

Specification Line Connect app

How to set up wifi in Specification Line units

Keyword Search

If you can’t view the Order Status, click here.


Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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