Self Help by KitchenCare®
We have consolidated a library of self help Videos, Documents, Software and Information for you to be able to fix common issues with your Welbilt brand equipment. Please see below for info on the tabs you see above.
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FAQ - Answers to the most frequent questions we get reguarding brand equipment
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Videos - Detailed videos showing you exactly how to do many operator level maintenance and functions.
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Documents and Downloads - A full list of brand specific operator and service documents. Also find all the latest software downloads here
If you need help or just want to have a professional service your equipment, find a service provider here.
Find the parts you need quickly and easily
Need to register your product for warranty or need to look up the status, do it all here.
FAQ
The most frequent questions and answers can be found here. all elements can be customized and utilized as needed. We can also add a search function to this section only.
Who is the authorized service agency in my area?
What is the procedure in order to descale my unit?
See these documents for the correct procedures to descale uints.
Atmospheric Boiler Descale Procedure contains step by step instructions on how to descale ATMOSPHERIC units
Boiler Base Descale Procedure contains step by step instructions on how to descale BOILER BASE units
Boiler Base Pump Delime Instructions
Is my Cleveland unit under warranty?
What filtration system is recommended for the water quality going to my unit?
How often should a Cleveland unit’s boiler/generator be descaled?
It is recommended that an ATMOSPHERIC/PRESSURELESS generator is to be descaled approximately once a month (4-6 weeks) depending on water quality and usage. A PRESSURE boiler is recommended to be descaled every 3 months (approximately every 90 days). BOILERLESS units cavities are recommended to be wiped out thoroughly on a daily basis. This includes under the catch pan as well as the probes.
How much water does my Cleveland kettle’s jacket hold?
How do I vent the Cleveland kettle?
How do I go about having a Start-Up performed on my Cleveland equipment?
All Cleveland Start-Ups must go through RISE. The RISE Team can be reached at 844-724-2273 OR they can be reached at
rise.callcenter@welbilt.com . They will then arrange and schedule the Start-Up to be performed with the authorized service agency in that customer’s area.
Cleaning and Sanitation
Claims Processing System (CPS)
NOTE: The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment. If you need to request service please contact the local Welbilt authorized servicer or distributor.
To access the CPS
click here.
You must be issued a username and password before you can access the system.Please, email
kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim.
Instructions
Refer to
"CPS Instructions" for details on how to use the system.
Refer to
"KC Multiple Claim Upload" for details on how to upload many claims simultaneously.
Frequently Asked Question
Refer to
FAQ's to view a few questions that we receive regularly from some of our users.