Self Help by KitchenCare®


We have consolidated a library of self help Videos, Documents, Software and Information for you to be able to fix common issues with your Welbilt brand equipment. Please see below for info on the tabs you see above.

  • FAQ - Answers to the most frequent questions we get reguarding brand equipment

  • Videos - Detailed videos showing you exactly how to do many operator level maintenance and functions.

  • Documents and Downloads - A full list of brand specific operator and service documents. Also find all the latest software downloads here

Service Provider Locator

If you need help or just want to have a professional service your equipment, find a service provider here.

Parts Look Up

Find the parts you need quickly and easily

Warranty Registration and Status

Need to register your product for warranty or need to look up the status, do it all here. 


The most frequent questions and answers can be found here. all elements can be customized and utilized as needed. We can also add a search function to this section only. 
Question 1
Who is the authorized service agency in my area?
Question 1
Go to the Authorized Service Network Locator and add information and find  the authorized service agency
Question 1
What is the procedure in order to descale my unit?
Question 1
See these documents for the correct procedures to descale uints.

Download   Atmospheric Boiler Descale Procedure contains step by step instructions on how to descale ATMOSPHERIC units
Download  Boiler Base Descale Procedure contains step by step instructions on how to descale BOILER BASE units 
Download  Boiler Base Pump Delime Instructions
Question 1
Is my Cleveland unit under warranty?
Question 1
What filtration system is recommended for the water quality going to my unit?
Question 1
Reference the Cleveland Water Treatment Guidelines.  It provides the best filtration system for the recommended water quality for Cleveland equipment.
Question 1
How often should a Cleveland unit’s boiler/generator be descaled?
Question 1
It is recommended that an ATMOSPHERIC/PRESSURELESS generator is to be descaled approximately once a month (4-6 weeks) depending on water quality and usage. A PRESSURE boiler is recommended to be descaled every 3 months (approximately every 90 days). BOILERLESS units cavities are recommended to be wiped out thoroughly on a daily basis. This includes under the catch pan as well as the probes.
Question 1
How much water does my Cleveland kettle’s jacket hold?
Question 1
How do I vent the Cleveland kettle?
Question 1
How do I go about having a Start-Up performed on my Cleveland equipment?
Question 1
All Cleveland Start-Ups must go through RISE. The RISE Team can be reached at 844-724-2273  OR they can be reached at . They will then arrange and schedule the Start-Up to be performed with the authorized service agency in that customer’s area.
Warranty Status

Contact a service provider

Cleaning and Sanitation

Keyword Search

Claims Processing System (CPS)

NOTE:  The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment.  If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS click here.

You must be issued a username and password before you can access the system.Please, email to request access and include the brand(s) for which you need to submit a claim. 
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question
Refer to FAQ's to view a few questions that we receive regularly from some of our users.

Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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