Manufacturing and Sales

Connect like never before. Track equipment activity and events. Provide a superior level of service and support.

Service Agent

Put an end to paperwork with digital claims and form. Reduce the time to complete and submit service calls.


Instant access to resources, contacts and links. Monitor and track your service history. Stay on top of key activities and events.

Just Scan It and See

Information can be updated at any time
Operations, training and resouces


Customer, Service Agents, Manufacturers and Sales



Part of a global equipment-driven ecosystem

In Demand
An easier way to manage equipment
The more you use it the smarter it gets


CareCode uses mobile and GPS technology to deliver instant access to the most current information available on your unit!
  • Operations, cleaning and maintenance guides!
  • Training videos!
  • Troubleshooting and service contacts!

It’s also the easiest way to register your warranty, select your servicer, and speed troubleshooting!

Information that can help decrease the time to repair when and if needed.

CareCode For Chains and Operators

With CareCode you get what you want. Convenience. Better Care. More support throughtout the life of your equipment. CareCode puts it all at your fingertips, so you and your staff can spend less time searching. Everything you need to know, exactly where it should be—on the equipment itself.

CareCode For Services Professionals

CareCode for Service Agencies means a simplified, efficient, common sense approach to the burden of filling out forms, looking for product information, finding the latest bulletin–or even confirming the customer location. With CareCode everything is easier–even the service call with instant access to everything you need on-site from the equipment itself.
CareCode For Services Professionals
CareCode For Sales and Manufacturing

CareCode For Sales and Manufacturing

CareCode for sales and Manufacturing means insights into the business after-the-sale, never before available. But most important it means a connection to the people that use–and service our equipment. With a connection we can more easily support those customers and enhance their experience with our products. Our products are not only Welbilt–with CareCode they're well supported too.

Watch the Video

24/7 1-800 number

Our KitchenCare team is just a phone call away. Need help with trouble shooting, technical support, or scheduling a service call? Now all that and more can be done for any brand of Welbilt equipment by calling 844-724-CARE. Our expert staff of professionals will be able to help you quickly with any questions you have about your Welbilt equipment.


Help right when you need it via InstaSupport. Locate our helpful training videos to ensure your staff is properly trained on how to use and care for your equipment. Just click here to begin your search. Need to find a quick answer? You can find all of our manual and more for download here.

Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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