Self Help by KitchenCare®
We have consolidated a library of self help Videos, Documents, Software and Information for you to be able to fix common issues with your Welbilt brand equipment. Please see below for info on the tabs you see above.
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FAQ - Answers to the most frequent questions we get reguarding brand equipment
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Videos - Detailed videos showing you exactly how to do many operator level maintenance and functions.
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Documents and Downloads - A full list of brand specific operator and service documents. Also find all the latest software downloads here
Service Provider Locator

If you need help or just want to have a professional service your equipment, find a service provider here.

Find the parts you need quickly and easily
Warranty Registration and Status

Need to register your product for warranty or need to look up the status, do it all here.
FAQ
The most frequent questions and answers can be found here. all elements can be customized and utilized as needed. We can also add a search function to this section only.
I am looking for an installation manual, where would I find it?
I would like to get some training on your products, how can I do this?
How do I know if my unit is under warranty coverage?
How do I know who to call to service my equipment?
Indigo NXT & Indigo Firmware Download:
Indigo NXT: (9.1 & 6.5) UI100, (9.1 & 9.1) UI200
Indigo: (E" 2.052 & "G" 4.027 & "H" 5.020 Indigo Control Board Firmware Revision)
NOTE: Firmware Upgrade time has increased. Average upgrade time at the ice machine is between 10-15 Minutes.
(One Download for both the original Indigo and Indigo NXT).
Common reasons for updating firmware include adding features to the Indigo Ice machine in lieu of changing the control board. Please exercise caution if you attempt to update the firmware yourself, Manitowoc Ice & Beverage encourages the use of Certified Service Agents to install these updates to avoid down-time and problems.
Current Indigo & Indigo NXT Control Board Firmware
Step One: Format a 2 GB (or less) USB flash drive according to Parts Service Communicator MII-070
. NOTE: 2 GB (or less) limitation on USB flash dirve size only applies to the "E" Indigo Control Board. All other control boards have a limitation of 32 GB (or less). For further specifications on USB Flash Drive sizes or formatting, please visit the
"Flash Drive Formatting".
Step Two: Download and save the zip folder of Firmware from this website to your computer. Unzip the to a folder on your computer.
Step Three: Copy the (18) firmware files from your computer to USB flash drive. Do not place these files into a folder on your flash drive as the ice machine will not look in a folder for its files.
- Combined_Image.hex
- Main.hex
- maing.hex
- mainh.hex
- ModTbl
- ModTblg
- ModTblh
- strings
- stringsg
- stringsh
- UI_FW.bin
- UI200.bin
- UI200_Rev_8_0_Combined.hex
- UI200_Rev8_7_Combined.hex
- VerdeCombine.bin
- VerdeCombine.hex
- VerdeModTbla
- VerdeModTblb
Step Four: Take USB flasdrive to an Indigo or Indigo NXT Ice Machine and update firmware through the USB port on the ice machine control board.
Indigo NXT Video for upgrading Firmware: English

Indigo NXT Video for upgrading Firmware: Spanish

Step 1: You must use a 32 GB or Less USB flash drive and format to FAT 32 (8192 bytes or less Allocation unit size).
Caution: Not following this procedure may impede the upgrade process.
Note: The following instruction for Upgrading Firmware applies to upgrades for the Indigo NXT control board. At a Windows Based Computer (PC)
Step 2: Download Firmware from website, www.manitowocice.com to your computer.
Step 3: Insert 32 GB or Less USB Flash Drive into a computer and Format to FAT32 (8192 bytes or less Allocation unit size).
Step 4: Open Firmware Zip and then open the folder.
Do not change or rename the files as that will impede the upgrade process. Copy the 18 files and paste them onto your properly sized and formatted flash drive.
Step 5: Remove Flash drive from computer (suggestion: mark flash drive with the firmware revision to identify at a later date.)
Step 6: Go to Indigo NXT ice machine and follow the downloaded instructions for upgrading firmware.
Indigo NXT instructions for upgrading Firmware:

Indigo instructions for upgrading Firmware.

Interactive Electronic Document Catalog (EDC)
"The preferred and fastest method of looking up parts and service literature!"
An interactive program to access ALL Service Parts, Installation, Use and Care Manuals, Service Bulletins, Instructions, Wiring Diagrams and Service Manuals!
Link to Electronic Document Catalog: (Click Here!)
Electronic Document Catalog - Training Video
*Download time may exceed 3 minutes depending on your internet connection

Highlights for Service Parts portion:
- Replacement part numbers can be searched and the results will show all models that use the part.
- Hovering over a numbered call out in the parts diagram shows the part number.
- Clicking a call out in the parts diagram will take you to the line with the part number.
- Selecting the line will move the parts diagram to the call out location
- Additional information for a part will be called out as a note.
- Assemblies such as compressors show the start components that are included with the part.
- Customized print on demand diagrams to PDF.
- Photos of parts in process of being populated.