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LifeCare

LifeCare offers the ultimate level of worry-free protection and support for multi-unit operators. Working together to determine the right level of service for your units, we customize a program to manage your equipment. Then, you sit back and let us do the work.

Planned Maintenance

Planned Maintenance

Our team of KitchenCare experts customize a PM program to meet your specific needs. This includes working with your operational team to determine the pieces of equipment to be covered, maintenance frequency based on factory specifications, as well as your operational usage and billing schedules.

Install and Equipment Orientation

Let us help you install and set up your equipment. The KitchenCare team does the work for you, so that you have equipment you know is ready for the next big rush. Our Install and Orientation programs will keep you informed of the install process from start to finish.

  • Planning services
  • Ongoing Communication
  • Install preparation and site readiness
  • Complete install and Orientation

KitchenConnect™

Our integrated restaurant full-facility management system keeps all your major kitchen equipment and other restaurant systems running efficiently, while your team focuses on the customer experience and food quality. Through remote monitoring and a selection of service options, KitchenConnect delivers equipment performance, maximum kitchen efficiency, full-facility energy savings, and best-practices data that help you reduce costs and improve profits. And if there is an issue, our expert team first attempts to resolve it remotely, and then can dispatch a local expert service company and trained technician with the right parts to fix it – even before you know there is a problem.

MenuConnect®

Manage your menu at multiple locations through KitchenCare MenuConnect. Upload recipes and cooking procedures for a piece of equipment to multiple locations quickly and easily. Just input your information, choose where you want the data to go, and our system uploads the information to each location.

Protect your investment with KitchenCare’s Extended Warranty program

Give yourself peace of mind by protecting your equipment investment with a Welbilt KitchenCare Extended Warranty. An extended warranty allows operators to manage repair costs beyond the original manufacturers warranty, including parts and labor.

Your Welbilt KitchenCare extended warranty coverage, including all terms and conditions, is identical to the Welbilt factory warranty that you received when you purchased your equipment. This full factory warranty would now be extended by one extra year from the effective start date of that warranty.

 

Download the Extended Warranty Brochure

Welbilt KitchenCare Extended Warranty

Protect both your equipment and budget for approximately the price of ONE service call. The features of extending your warranty an additional year include:

  • Safeguards against unexpected costs of repairs.
  • KitchenCare Extended Warranty can be financed as part of the original equipment purchase.
  • All service work is performed by an authorized service agent that is factory trained and audited and uses only genuine OEM parts.
  • Your uptime is maximized with no additional out of pocket expenses for an additional year.
  • An even better value when purchased with a KitchenCare Installation and Planned Maintenance Care Package.
Welbilt KitchenCare Extended Warranty

Brands Offering Extended Warranty

KitchenCare extended warranties are available at the time of purchase on many Welbilt brands, including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Lincoln and Merrychef®.

For current warranty information, please refer to the product spec sheet or parts and instruction manual for further details.

Extended Warranty

Individual warranties may vary by model, part or application. Major components, such as compressors and frypots, have labor extended an additional year with the purchase of an extended warranty but not parts. Extended warranties are non-transferable. Only available in the 48 contiguous US states (Hawaii and Alaska are excluded).

* Convotherm 4 Combi Steamers have an original factory warranty of 2 years parts and 1 year labor and can be extended to 2 years parts and labor by purchasing a KitchenCare Extended Warranty.

** FQF and OCF Fryers have an original factory warranty of 2 years parts and 1 year labor and can be extended to 3 years parts and 2 years labor by purchasing a KitchenCare Extended Warranty.

Purchasing an Extended Warranty

For a price that is typically less than just one service visit, you can extend your original factory warranty for one year. Extended warranties can be bought at the time of original equipment purchase and can be financed with your equipment through Welbilt. Contact your local Welbilt sales representative or local dealer for details.

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Overview

kitchenconnect
kitchenconnectAt Welbilt, we are designing the kitchen of the future to drive continuous improvements in performance for our customers. As our partners navigate a new digital world, we help them leverage data to optimize their processes and bottom line, improve the guest experience they deliver, and over time provide a platform that will enable them to continually adapt to our changing world.

The application of digital technology to kitchen operations makes it possible to put the power of information to work so your operation can adapt to an everchanging environment faster and more efficiently. Welbilt's KitchenConnect® digital platform offers numerous ways to harness this power to take operations from average to great, realizing benefits like never before.


What does KitchenConnect offer?

Our dashboard unlocks all the equipment information you need to optimize the operation of your kitchen. Below are examples of the information you can access with KitchenConnect.
 
Report Management
Report Management
  • Consumption data (Electric, Water, Consumables)
  • Cycle rates
  • Utilization rates
  • Operational status
  • Time charts (peak/low)
  • Demand analysis (food)
  • Error logs/needed actions
  • Production statistics
  • Descriptive analytics
Asset Management
Asset Management
  • ID (Model, Serial#)
  • Location (Geo Data)
  • Status (SW, Firmware)
  • Service provider
  • Installation data
  • Documents, manuals, videos
  • Warranty period
  • Store ID
Menu Management
Menu Management
  • Up/down load (Cloud or USB)
  • Product image management
  • Recipe creation & modification
  • Recipe library viewing/sharing
  • Daypart assignment
  • Product position assignment
Quality Management
Quality Management
  • HAACP data
  • Cook/harvest/draft data
  • Temp min/max data
  • Cycle times (completed/cancelled)
  • Equipment hazards (Door Open, Platen Position, Power Break)
  • Cleaning cycles
  • Quality measurements
  • Hold times
Service Management
Service Management
  • Equipment diagnostics
  • Error resolution guidance
  • Service reports
  • Warranty service
  • PM programs and guidance
  • Asset tracking

Who We Are Connecting With

Franchisee Owners
Franchisee
Owners
Managers
Managers
 
Chefs
Chefs
 
Servicers
Servicers
 
 

QSR (Quick Serve Restaurants)

QSR (QUICK SERVE RESTAURANTS)
QSRs require continually enhanced fast delivery of consistent, high-quality food and the ability to measure customer satisfaction. The ability to easily access data related to equipment operation and performance ensures the highest quality food delivered at the fastest possible speed. Equipment connectivity puts this information at operator’s fingertips and makes it possible to manage recipes and menu offerings, as well as equipment firmware updates with the push of a button to one or multiple locations.
 

Fast Casual Restaurants

FAST CASUAL RESTAURANTS
Fast Casual restaurants are driven by their ability to provide customized, freshly prepared, high quality meals while delivering a relaxing dine-in experience to their customers. Profitability and brand equity are achieved through customer desired menu offerings, consistently prepared without outages or service delays. Equipment connectivity makes it possible to identify the popularity of menu items, control inventory, and minimize service delays. Brand equity is protected when the connected kitchen provides the dine-in experience expected by customers.
 

Convenience Stores

CONVENIENCE STORES
Convenience Stores are challenged to continually improve the quality, taste, freshness and healthfulness of their food as they compete to attract customers from other established foodservice providers. They must leverage their strength, convenience, to attract customers who are increasingly looking for meal solutions that in addition to being convenient are easy, effortless, safe and efficient to obtain. Their customer base is looking for value at a low price point so their foodservice operations must be extremely efficient to meet these expectations. Equipment connectivity can provide these efficiencies through data solutions for inventory control, food safety, energy and consumables management, proper equipment operation and preventative maintenance.
 

Hotels/Resorts

Hotels/Resorts
Hotel/Resorts have diverse food operations in multiple locations under the same roof. The asset management capability of connected equipment, allows managers to use the IoT to make smarter resource decisions. Connected devices enable the integration of systems, giving a greater level of equipment control that maximizes utilization, efficiency and performance. Outside food delivery brought quickly to customers has been a great challenge against which hotels must compete. Data from smart equipment allows the early identification of customer use trends so that offerings can be tailored to customer needs. This allows the forging of closer connections to their customer base and builds customer loyalty.


Welbilt Connected Equipment List

Our smart, connected equipment includes the following from the Welbilt portfolio, but we are expanding it with every new product release.
 

Frymaster
FilterQuick® with FQ4000 fryer - Coming Soon

Lincoln
1600 Conveyor Oven - Coming Soon

Talk to Us

Talk to UsWe’d love to start a conversation about how our digital tools can help grow your business. Email us at kitchenconnect@welbilt.com or
visit www.kitchen-connect.com

Download the Demo App

DOWNLOAD THE DEMO APPOur dashboard simulator demonstrates our connected equipment platform that will enable quick serve and fast casual restaurants, c-stores and hotels to continually adapt to an ever-changing digital world. 
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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