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LifeCare

LifeCare offers the ultimate level of worry-free protection and support for multi-unit operators. Working together to determine the right level of service for your units, we customize a program to manage your equipment. Then, you sit back and let us do the work.

Planned Maintenance

Planned Maintenance

Our team of KitchenCare experts customize a PM program to meet your specific needs. This includes working with your operational team to determine the pieces of equipment to be covered, maintenance frequency based on factory specifications, as well as your operational usage and billing schedules.

Install and Equipment Orientation

Let us help you install and set up your equipment. The KitchenCare team does the work for you, so that you have equipment you know is ready for the next big rush. Our Install and Orientation programs will keep you informed of the install process from start to finish.

  • Planning services
  • Ongoing Communication
  • Install preparation and site readiness
  • Complete install and Orientation

KitchenConnect™

Our integrated restaurant full-facility management system keeps all your major kitchen equipment and other restaurant systems running efficiently, while your team focuses on the customer experience and food quality. Through remote monitoring and a selection of service options, KitchenConnect delivers equipment performance, maximum kitchen efficiency, full-facility energy savings, and best-practices data that help you reduce costs and improve profits. And if there is an issue, our expert team first attempts to resolve it remotely, and then can dispatch a local expert service company and trained technician with the right parts to fix it – even before you know there is a problem.

MenuConnect®

Manage your menu at multiple locations through KitchenCare MenuConnect. Upload recipes and cooking procedures for a piece of equipment to multiple locations quickly and easily. Just input your information, choose where you want the data to go, and our system uploads the information to each location.

Protect your investment with KitchenCare’s Extended Warranty program

Give yourself peace of mind by protecting your equipment investment with a Welbilt KitchenCare Extended Warranty. An extended warranty allows operators to manage repair costs beyond the original manufacturers warranty, including parts and labor.

Your Welbilt KitchenCare extended warranty coverage, including all terms and conditions, is identical to the Welbilt factory warranty that you received when you purchased your equipment. This full factory warranty would now be extended by one extra year from the effective start date of that warranty.

 

Download the Extended Warranty Brochure

Welbilt KitchenCare Extended Warranty

Protect both your equipment and budget for approximately the price of ONE service call. The features of extending your warranty an additional year include:

  • Safeguards against unexpected costs of repairs.
  • KitchenCare Extended Warranty can be financed as part of the original equipment purchase.
  • All service work is performed by an authorized service agent that is factory trained and audited and uses only genuine OEM parts.
  • Your uptime is maximized with no additional out of pocket expenses for an additional year.
  • An even better value when purchased with a KitchenCare Installation and Planned Maintenance Care Package.
Welbilt KitchenCare Extended Warranty

Brands Offering Extended Warranty

KitchenCare extended warranties are available at the time of purchase on many Welbilt brands, including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Lincoln and Merrychef®.

For current warranty information, please refer to the product spec sheet or parts and instruction manual for further details.

Extended Warranty

Individual warranties may vary by model, part or application. Major components, such as compressors and frypots, have labor extended an additional year with the purchase of an extended warranty but not parts. Extended warranties are non-transferable. Only available in the 48 contiguous US states (Hawaii and Alaska are excluded).

* Convotherm 4 Combi Steamers have an original factory warranty of 2 years parts and 1 year labor and can be extended to 2 years parts and labor by purchasing a KitchenCare Extended Warranty.

** FQF and OCF Fryers have an original factory warranty of 2 years parts and 1 year labor and can be extended to 3 years parts and 2 years labor by purchasing a KitchenCare Extended Warranty.

Purchasing an Extended Warranty

For a price that is typically less than just one service visit, you can extend your original factory warranty for one year. Extended warranties can be bought at the time of original equipment purchase and can be financed with your equipment through Welbilt. Contact your local Welbilt sales representative or local dealer for details.

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Designed for Foodservice

Manitowoc KitchenConnect® is the first complete facility monitoring solution designed and developed specifically for multi-unit restaurants. It offers restaurant operators endless possibilities to connect and monitor their foodservice equipment and facilities.

 

Focus on your customers, not your equipment

Manitowoc KitchenConnect understands the daily stress of running restaurants. You can’t be everywhere at once. Your staff does their best to keep your restaurants running at peak performance. But we’re all human. Operational and equipment issues happen. Now with Manitowoc KitchenConnect, energized by Emerson, you can focus on your customers because someone is always watching, for even the smallest issue, so you and your team never miss a thing. That’s KitchenConnect peace of mind.

 

Download the KitchenConnect Brochure

Restaurant Monitoring that’s Responsive, Capable and Simple

KitchenConnect offers a variety of easy to use operational monitoring and data analysis solutions. Choices range from full facility management including lighting, alarms, HVAC and the entire kitchen to specific systems or individual equipment. You choose the data you want to focus on, using your customizable and smart device enabled cloud based dashboard, including performance, usage and actionable tasks.

Enhanced Customer Responsiveness

Your guests are demanding more menu variety, with seasonal and local choices, but delivering this variety is time consuming and costly across multiple restaurants and markets. KitchenConnect’s MenuConnect®, lets you quickly and easily develop new menu offerings and seamlessly update your equipment with these new cook settings to target restaurants and markets with the click of your mouse.

Efficiencies for Operational Savings

Every savings opportunity counts and finding ways to put additional dollars on your bottom line is why KitchenConnect was developed. With features to save you valuable time and resources, we start saving you money from day one.

Safeguard Your Operation

Keeping your staff, customers and restaurant safe is a top priority. KitchenConnect helps you monitor your equipment to deliver the safest possible work environment and customer dining experience, while keeping your assets secure.

Affordable Peace of Mind

Typical KitchenConnect hardware and install costs are paid back with savings in under two years. Ongoing monitoring is about the same cost as a kids meal per location per day. The ongoing savings from KitchenConnect far exceed set up and monitoring costs. KitchenConnect delivers affordable peace of mind, less equipment downtime, and a more efficient restaurant than you ever thought possible.

Energized by Emerson

KitchenConnect utilizes Emerson Climate Technologies Intelligent Store™ infrastructure to build connected kitchens. Intelligent Store infrastructure includes: latest machine-to-machine (M2M) connectivity, internet-of-things (IoT) cloud applications, building systems controls and situational analysis technicians. These mesh to deliver actionable alerts to thousands of locations on 4 continents, 24x7x365 to avoid equipment downtime, save maintenance and energy costs and protect food.

Sustainability Practices

Sustaining the environment and the reporting necessary for this worthwhile goal is fully supported by KitchenConnect. Reductions in energy use and the resulting lowering of carbon emissions can be significant when duplicated across many restaurant locations.

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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com